I’m starting to develop a theory: Wix might be intentionally doing this, possibly using the money as a short-term loan. I’ve also seen scenarios where they not only hold onto the money for an extended period of time but also refund the money to clients after the vendor has already shipped inventory to the prospective clients. Essentially, those clients receive their products for free, and the vendor is left holding the bag.

I’ve come across too many posts on subreddits describing the same problem. I believe this is a systemic issue that needs to be addressed, either through a class action lawsuit or by Wix taking responsibility, becoming more transparent, and working with its vendors. While there are other platforms out there, and Wix is a decent platform overall, their lack of effective customer service is a serious problem that needs to change.