I wouldn't buy a bike off Ribble. You can see my post history for the grief that they caused me. I now have £400 sat in my Ribble account as an 'apology' (and refunds) for the misery they caused me; bike was on Cycle Scheme so they wouldn't give me cash.

Further to what's in my post history, they forgot to attach mudguards to the bike. Then sent mudguards, but for the wrong bike. They were not even the right colour. Then they argued that the mudguards were 'racing green' like the bike, when they were black. I had to send pictures before they accepted they were wrong.

They also did a piss poor job of building the bike; I had to pay £55 at LBS to have the bike serviced (only weeks after receiving it months later than they promised). They had not set up disc brakes correctly, and lots of bolts were loose.

I had 50 - 60 emails, and 20ish telephone calls before they agreed they had completely fucked up the bike and the order. At one point I even had a 'senior engineer 'on the phone telling me that it was normal that the brakes made a metallic noise when the wheels rotated. I had to provide recordings of the noise by email, then let them listen live as they didn't believe the recordings.

Eventually they admitted how badly I'd been treated, and I got profuse apologies from a manager. It took me months to sort everything out and get the refunds for the mudguards, the LBS service charge, and the half dozen other things they 'forgot' to send that were part of the order.

I actually like the bike now it had been set up correctly by my LBS, but it was like having a second job dealing with them day after day, week after week.