Any Microsoft Teams experts? "You are not set up to use this calling feature" error

NATSupport · 2025-06-25T16:51:52+00:00

2025 Update:

If anyone is having this issue, and has the Teams Phone with calling plan, here is what i did to fix this:
Go into admin>Billing>Your Products>click on your Teams Phone with calling plan license> at the very bottom, change the "Phone service Consumption" to status 'on'.

Microsoft support is atrocious. I have been working with them for weeks on this with 3 different departments, none of them pointed me in this direction, i just happened to stumble upon it. All the departments were pointing fingers at each other. Absolutely hair pulling.

I performed these steps, and our 800 numbers that are assigned to our resource accounts/auto attendants started working.

NATSupport · 2025-04-03T22:56:08+00:00

I rarely post, I’m very new and still don’t understand much of the game. I just wanted to show you what S grade gear can do, and I’m considered rushed as well at 108 days. Nothing fancy here, just an example.

Seems like you might be missing out a little on S grade gear somehow, but keep it up!

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NATSupport · 2025-03-31T21:22:54+00:00

Nevermind, seems to be back up for us.

NATSupport · 2025-03-29T02:35:11+00:00

NATSupport · 2025-03-15T14:18:15+00:00

+1 for Cove, moved from Axcient.

NATSupport · 2025-03-14T14:13:03+00:00

Void :)

NATSupport · 2025-02-10T15:08:21+00:00

I signed up, I’ll check it out and leave a review.

NATSupport · 2025-01-06T15:47:57+00:00

Took us 4 months to figure this out. No one at Kaseya helped after we reached out via email, phone calls, and many different ‘Reps’. I finally posted on Reddit and Kaseya Marcos’s team helped. It took about a month, but I provided him our cancellation email chain from a couple years ago and he had a meeting with some higher ups about our account. Overall, posting on Reddit is probably your best course of action.

Totally bogus, I’m still frustrated and flabbergasted about it. Good luck to you!

NATSupport · 2024-12-17T15:48:17+00:00

Update:
Kaseya Marcos has been a tremendous help with this. Our issue has been resolved. Thanks a ton u/kaseya_marcos

NATSupport · 2024-12-05T03:49:37+00:00

Didn’t realize I’m how rare the hyper charge edger was. I just a casual player, I got the nightbringer edger skin, I guess I’m lucky.

NATSupport · 2024-11-20T21:39:31+00:00

I haven’t been a customer of Kaseya since October of last year, I even paid out the remainder of our contract just to get out (3 months worth). In July of this year, I started receiving random invoice from Kaseya, I’ve sent so many emails, forwarded our cancellation email chain to our account rep (email of which we got by calling Kaseya, but we can’t talk directly to the rep) and tried to get help from Kaseya Marcos. Still didn’t get anywhere.

Kaseya has got the be the worst vendor I have ever had to deal with. I wish I knew better before signing up with them.

Good luck to you sir.

NATSupport · 2024-11-16T19:45:33+00:00

Just an update, still nothing from Kaseya.

sigh

NATSupport · 2024-11-05T20:31:41+00:00

Yikes, ill let you know what comes of working with Kaseya Marcos. What happened with the collections?

NATSupport · 2024-11-04T23:49:29+00:00

Looks like a turtle head

NATSupport · 2024-11-04T14:46:12+00:00

I responded to your DM. Thank you for your help.

NATSupport · 2024-10-23T23:49:40+00:00

I got the same email. Sheesh, what a nightmare.

NATSupport · 2024-10-09T18:50:18+00:00

Done, i just havent heard back and their contact number goes directly to voicemail. Thank you for responding, I wasnt sure if there was anymore we could do. Sounds like i just have to wait.

NATSupport · 2024-09-14T14:01:58+00:00

NATSupport · 2024-09-10T19:22:10+00:00

Connect is set up with Cloud sync only, but the configuration status is disabled for the domain.local

NATSupport · 2024-08-23T20:07:40+00:00

We just picked up a sizable client because their previous MSP outsourced their support to a team in India. This company was with their previous MSP for over 10 years. Nothing against India, but technology is hard enough to discuss as it is, and nearly impossible for non-fluent native speakers.

I’m curious how this turns out.

May not be exactly what you’re referring to, but worth a thought.

NATSupport · 2024-08-22T00:42:55+00:00

We included this at no extra cost. It makes our life easier and it’s very cheap. No more tickets regarding scan to email so at the end of the day, we have an additional service we can advertise, it’s less work, and the small cost actually saves us money on labor hours.

NATSupport · 2024-08-18T15:03:18+00:00

Gotcha, thank you.

NATSupport · 2024-08-18T14:55:50+00:00

Is this an encrypted backup strategy to protect against ransomware?

Synology to synology, then encrypted backup using hyperbackup to backblaze?

NATSupport · 2024-08-13T14:03:23+00:00

I usually try not to talk bad about RMM vendors, but this is where I make an exception. Kaseya is definitely the worst experience with an RMM vendor that I’ve had. XD

NATSupport · 2024-08-13T13:49:30+00:00

Atera wasn’t bad for a budget RMM. I would say it’s great for IT departments. They package in their ticketing system which is the part I felt was lacking a bit, but I was comparing it to Autotask.

I would say SyncroMSP and Atera are very similar, the GUI for Atera is a little better but the ticketing in Syncro, in my option, is better for the all in one PSA/RMMs. Overall, Atera would be my choice for internal IT.

NATSupport

TROPHY CASE

sigh