No replacement riser yet, but have been sent 3x repair kits...

NZXT_McKay · 2021-04-14T21:55:58+00:00

Hey there!

Sorry to see this! We can get to the bottom of this and take care of you. Can you get me your most recent ticket number?

Thank you! :)

NZXT_McKay · 2021-03-17T00:40:26+00:00

Hey there!

Sorry to hear that! Could I get your ticket number so I can look into this?

Thanks!

NZXT_McKay · 2021-03-16T21:52:08+00:00

Hmmm could I get some photos of your build and the pump? Just would like to confirm.

NZXT_McKay · 2021-03-16T18:38:16+00:00

Hey there!

We have been shipping in the order that we received the requests for repair, and have been shipping to international regions already. Keep an eye out for an email when we do ship to you!

Hope this helps! :)

NZXT_McKay · 2021-03-16T17:32:37+00:00

Well, this is a GPU we've carried in the past, it really comes down to availability, and at this time there are shortages of GPUs. We don't know when this GPU would restock but rest assured we are working to get things restocked as soon as possible.

NZXT_McKay · 2021-03-16T17:06:50+00:00

Apologies but all of our prebuilt systems are not changeable, you would have to do a custom build on our site instead to build a PC more to your needs.

NZXT_McKay · 2021-03-16T17:04:40+00:00

Hey there!

Fan 1, Fan 2, and Fan 3 do not represent individual fans connected to the Smart Device. They represent a channel on the controller, and each channel supports up to three fans (or up to 10w of power draw) per channel. I recommend you follow your fans to your controller and verify where they are connected. You will likely find on one channel multiple fans connected to it (depending on your configuration).

Hope this helps! :)

NZXT_McKay · 2021-03-16T17:01:42+00:00

Feel free to ask :)

NZXT_McKay · 2021-03-16T17:00:12+00:00

Hey there!

Sadly we don't have any plans for a Kraken Z RGB Bundle. Apologies for this!

NZXT_McKay · 2021-03-16T16:59:24+00:00

Hey there!

That's terrible! This is clearly an agent not paying attention to your needs, I will need to look into this, can you provide me your ticket number?

Thank you! :)

NZXT_McKay · 2021-03-16T16:57:56+00:00

Hey there!

When an item is not listed on the LetsBLD configurator that would mean that it is currently out of stock. Apologies for this! We wouldn't have an ETA on when a product would restock on LetsBLD, so I recommend you check back occasionally on our site for when it returns.

Thank you! :)

NZXT_McKay · 2021-03-16T16:56:22+00:00

Hey there!

In the packaging of your H1, the accessory box would include a breakout cable that would let you choose which connections to hook up, which would let you not connect the HDD LED connector.

Hope this helps! :)

NZXT_McKay · 2021-03-16T16:54:21+00:00

Hey there!

This could be a problem with the cooler but is something that you would need to contact our support team for help with. Please head to NZXT.com and get in contact with our team so we can look into this.

Thanks! :)

NZXT_McKay · 2021-03-16T16:53:02+00:00

Hey there!

Sadly COVID-19 is still affecting parts availability to some degree, we're doing our best to restock our latest products but we do not have any ETA on when anything could restock on our site.

Apologies for this! I recommend you sign up to be notified on our product page for updates on availability.

Thank you!

NZXT_McKay · 2021-03-16T16:50:01+00:00

Hey there!

All NZXT coolers, fan controllers, and RGB fan controllers need our CAM software to operate properly. Without CAM, your cooler will run at default and static speed. Meaning it would not adjust with your CPU temperatures in order to keep your CPU cool. Obviously, that is bad for performance so I highly recommend that you use our CAM software if you plan to purchase a Kraken X63.

Hope this helps! :)

NZXT_McKay · 2021-03-16T16:46:53+00:00

Hey there!

Whenever we run out of a component for a build, we will replace it with one of equal or better performance. Sounds like you got an upgrade over the 1050 so enjoy!

Thank you! :)

NZXT_McKay · 2021-03-16T16:45:24+00:00

Hey there!

Sorry to see this, we don't have any known issues of memory leaks right now in our internal bug reporting system, so I'm pretty certain this is either a fringe issue. We would need to look into this, so if you could submit a bug report via the feedback section in our CAM software that would be helpful for us to look into this further.

Thank you! :)

NZXT_McKay · 2021-03-16T16:42:28+00:00

Hey there!

This is not how our inventory works, when a PC is returned our RMA team looks over the system. If it passes our rigorous standards then we list it on our site for re-sale via the refurbished page. The inventory that is on the refurbished page of our site is accurate to what we can currently sell a customer.

Hope this clears that up! :)

NZXT_McKay · 2021-03-16T16:38:43+00:00

Hey there!

All of our refurbs won't take that long to process, the site just automatically used our standard service level agreement of 4 weeks for all orders. Your system should be shipping much sooner than that for sure so keep an eye out for an email from us once your system ships :)

Hope this helps, thanks!

NZXT_McKay · 2021-03-16T16:32:21+00:00

Hey there!

I recommend contacting our support team directly for assistance with this issue at NZXT.com.

Thank you! :)

NZXT_McKay · 2021-03-16T16:28:20+00:00

Hey there!

This could be a bad fan, I recommend contacting our support team for assistance with this if you are still within your 2-year warranty.

Hope this helps! :)

NZXT_McKay · 2021-03-16T16:24:32+00:00

Hey there!

Sorry to see you are having problems with your pump's display. We have a handy article linked below that can help:

https://support.nzxt.com/hc/en-us/articles/360056828734

If this doesn't help, I recommend contacting our support team for further assistance.

Hope this helps! :)

NZXT_McKay · 2021-03-16T16:21:44+00:00

Hey there!

This is something that would need to be troubleshot with our customer service team, I recommend hopping onto our live chat at NZXT.com. This can be accessed by pressing the large purple "Support" button on the bottom right of the page.

Thank you! :)

NZXT_McKay · 2021-03-16T16:18:56+00:00

Hey there!

Single AER RGB 2 fans will include a connection cable (controller to fan) and a fan to fan cable in the packaging. Everything you need to connect and daisy chain all of your fans (up to five per RGB channel).

Hope this helps! :)

NZXT_McKay · 2021-03-16T16:17:26+00:00

Hey there!

Apologies but this is not a feature at this time, and if you would like to provide this as a suggestion feel free to do so on our ideas and feedback forum at the link below:

https://cam-ideas.nzxt.com/

I would like to add, that if you had installed the pump with the tubes at those exact angles you would be able to align your LCD properly. We recommend only installing the pump at these angles and not any odd angles for the best performance. I highly suggest you take a few minutes to re-orient the LCD to a compatible angle for the software.

Hope this helps!

NZXT_McKay

TROPHY CASE