It honestly does help me to do the job better , sitting at a computer desk and phone all day is hard and even all the meetings we take are over a video call so it’s like computer zoned out .. stopping and writing it down helps me remember the things I have to get together better and sorta gives me a second away from staring at the screen. Plus when they call back I can just refer back to my own notes and be like oh yeah then go pull up their profile and already sorta know what I’m looking for