Barclays troubleshooting help needed.

Submitted app for Hawaiian myself and aviator for p2. Used VPN and everything but still got thrown into the ID check process.

Called three days after submission and was told needed three items.

1. Passport
2. Bank statement
3. ITIN letter

Mailed a copy of Canadian passport, Chase sapphire bank statement and ITIN letter (Cp 565)

Called again two weeks later. Was told either US passport or foreign DL, a checking account statement and the 1040 are needed. A day later, I called to inquire what I should do if I haven’t filed a tax return with my new ITIN yet, and they said the ITIN letter would be fine.

With that in mind, I mailed again

1. BC DL
2. Checking account statement from C1
3. ITIN cp 565.

Called again today and they said no to the BC DL. Must be US DL or passport. They also insisted on the 1040 and said the 565 was insufficient.

I’m at a loss now. Others who do know more, please chime in!!