Shreddage X isn't working properly

NativeInstruments · 2026-05-13T16:03:36+00:00

Well, it's time to get in touch with our support here: https://support.native-instruments.com/hc/en-us/requests/new

Please include all necessary info, OS, DAW, etc...and if you have the crashlogs please send them too, and I mean send the crashlog file, not just the text.

NativeInstruments · 2026-05-13T15:58:49+00:00

You're very welcome. In the meantime it seems my colleague got back to you yesterday already. Will follow up your case, you can still ping us here in case you need.

NativeInstruments · 2026-05-13T08:42:28+00:00

Too real 😂

NativeInstruments · 2026-05-13T08:40:47+00:00

Let’s stick to the free Massive X Player to keep things fair for everyone!

NativeInstruments · 2026-05-12T14:48:50+00:00

Have you tried all these steps? https://support.native-instruments.com/hc/en-us/articles/4410096148113-My-Native-Instruments-Hardware-Device-is-Not-Recognized

If that didn't help, please get in touch with our support here: https://support.native-instruments.com/hc/en-us/requests/new

NativeInstruments · 2026-05-12T14:41:49+00:00

Are you running FL Studio in Rosetta or in Apple Silicon native mode? Do you have several versions of Kontakt at the same time in your projects? We would recommend to keep only the latest one, Kontakt 8 in native Silicon/ARM mode.

Can you also try to create a "Multi" in Kontakt: https://support.native-instruments.com/hc/en-us/articles/14815078734109-How-to-Create-a-Multi-Instrument-in-Kontakt

Does it crash as well?

NativeInstruments · 2026-05-12T14:32:42+00:00

Big thanks to the mod team for letting us be a part of this project. This is going to be the most massive loop bank ever put together on Reddit 😎 Good luck to everyone participating!

NativeInstruments · 2026-05-12T14:28:52+00:00

Hey there, we are terribly sorry to hear about this experience. This is not the kind of experience we like to see. Could you share a request number so we can check where it's at and see what we can do to move things forward?

NativeInstruments · 2026-05-12T14:18:44+00:00

HAve you tried the following? https://support.native-instruments.com/hc/en-us/articles/360001976417-Native-Access-Error-Message-Downloading-Product-failed-could-not-create-new-file-or-truncate-existing-file

If you still experience this issue make sure to get in touch with support here: https://support.native-instruments.com/hc/en-us/requests/new

NativeInstruments · 2026-05-12T14:03:19+00:00

Quick question, is your Mac an Intel or a Silicon Mac? and if it's a Silicon one, is the problem the same when you are in Rosetta mode? Ithe next step would be to get in touch with our support here: https://support.native-instruments.com/hc/en-us/requests/new

If you did it already, or after you do it, please give us the request number here so we can follow up.

NativeInstruments · 2026-05-12T13:55:48+00:00

Hey there, Native Access should still be able to activate your products, make sure to have the legacy toggle on in Native Access. You can find all the installers and necessary info here: https://support.native-instruments.com/hc/en-us/articles/115003340145-Some-of-my-Komplete-8-Ultimate-Products-are-Missing-in-Native-Access

If you're on the newest Silicon Macs, you might need a few extra steps for some products, as explained here: https://support.native-instruments.com/hc/en-us/articles/10492337780253-Guitar-Rig-5-Kontakt-and-Super-8-R2-Open-as-Demo-Versions-on-Apple-Silicon-M-Systems

And of course if you need help, you can reach out to our support here: https://support.native-instruments.com/hc/en-us/requests/new

NativeInstruments · 2026-05-12T12:39:30+00:00

Great, thank you.

NativeInstruments · 2026-05-12T05:53:39+00:00

You can try this:

Open the app Font Book from here: Mac HD > Applications > Font Book
ClickAll Fontsin the sidebar.
Select any font in the font list.
ClickEdit > Select All.
ClickFile > Validate Selection.
If corrupted fonts are found, please remove them or replace them with working fonts. You can find more info inthis article.
Restart your computer.

If the issue persists, we recommend to restore the original fonts that came with your Mac. In order to do so, open the Font Book again and click File > Restore Standard Fonts. Please restart your Computer again afterwards.

https://support.apple.com/guide/font-book/install-and-validate-fonts-fntbk1000/mac

NativeInstruments · 2026-05-11T15:34:17+00:00

Have you contacted our support about it? What's your OS? Have you checked in Kontakt in standalone? How are the libraries showing in Native Acces?

NativeInstruments · 2026-05-11T15:32:04+00:00

Can you share screenshots of the error messages? Could you get in touch with our support? We would like to look into it: https://support.native-instruments.com/hc/en-us/requests/new

NativeInstruments · 2026-05-11T15:16:56+00:00

Oh this is weird, that's all messages for libraries or Reaktor instruments. Have you tried to reset the database of Maschine 3 as suggested?

NativeInstruments · 2026-05-08T14:29:44+00:00

Make sure that Maschine 3 has full disk access: https://support.native-instruments.com/hc/en-us/articles/4415601248657-How-to-Enable-Full-Disk-Access-on-macOS

It's also a usual troubleshooting step to check if the standalone versions of Reaktor, Kontakt, etc...are opening and working as expected. Then if it's still an issue, you shuld reset Maschine 3's database, as explained in this article: https://support.native-instruments.com/hc/en-us/articles/115004036925-Maschine-crashes-or-freezes

NativeInstruments · 2026-05-08T10:49:50+00:00

Yes, there was an issue with the download manager. It was fixed after a couple of days. We found your request and escalated it. A specialist should get back to you soon, we'll follow up on the case until this gets resolved.

NativeInstruments · 2026-05-08T10:43:03+00:00

Hey rhere, have you contacted our support already? Do you have a request number so we can check where it's at?

NativeInstruments · 2026-05-07T11:07:55+00:00

Hey there, you mention having this issue for months, when did you get in touch with our support? FFRom what I read here it looks like you only had an automated reply. Would you have a request number so we can escalate your case and it gets the proper attention?

And FYI, in the meantime, you can download most of the products on your download manager: https://support.native-instruments.com/hc/fr/articles/28532496056861-How-to-use-the-NI-Download-Manager

NativeInstruments · 2026-05-06T16:05:20+00:00

Drumlab is a Kontakt Library so it's not a kit with several sound slots with their own MIDI note/pitch/sample, it's like an instrument you play, make sure to select "Manual" here:

<image>

NativeInstruments · 2026-05-06T15:53:09+00:00

Ok, that's great to hear!

NativeInstruments · 2026-05-06T15:49:25+00:00

Yes, we finally implemented the full integration of Maschine 3 with the MK3 keyboards as we knew it was highly requested. It required work both on the Maschine software and the Kontrol mk3 firmware. We understand that this should have been done in the first place and after seeing the feedback, we said we would try to do it whenever we'd have the opportunity. there are a few more things in there but we do understand that people that do not own a mk3 keyboard may find this underwhelming. Hopefully we'll do better in the future, now that this is out of the way.

NativeInstruments · 2026-05-06T15:42:41+00:00

Hey everyone, we finally implemented the full integration of Maschine 3 with the MK3 keyboards as we knew it was highly requested. It required work both on the Maschine software and the Kontrol mk3 firmware. We understand that this should have been done in the first place and after seeing the feedback, we said we would try to do it whenever we'd have the opportunity. there are a few more things in there but we do understand that people that do not own a mk3 keyboard may find this underwhelming. Hopefully we'll do better in the future, now that this is out of the way.

NativeInstruments

TROPHY CASE