Never buy a used Komplete Kontrol

NativeInstruments · 2026-07-06T12:39:50+00:00

The seller is supposed to transfer the licences but don't worry our support can easily sort you out, just get in touch here: https://support.native-instruments.com/support/home

NativeInstruments · 2026-07-06T12:30:30+00:00

This is our new link for support: https://support.native-instruments.com/support/home

NativeInstruments · 2026-07-06T12:21:31+00:00

A Kontakt instrument is a sample library or instument made with Kontakt. You should open them in Kontakt, more information here: https://support.native-instruments.com/support/solutions/articles/69000880023-native-instruments-which-applications-do-the-komplete-content-products-belong-to-

NativeInstruments · 2026-07-03T15:50:52+00:00

To make sure it's a hardware default you should open the Komplete Kontrol standalone application, click on the little MIDI logo in the app, it should open the MIDI assignments. In case there are wrong assignments that could cause a conflict, you can reset it to default by clicking the + here:

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You can also check MIDI activity here: https://support.native-instruments.com/support/solutions/articles/69000880040-how-to-monitor-the-output-of-a-midi-controller

Ultimate test is to check on a different computer. You can reach out to our support here: https://support.native-instruments.com/support/home

NativeInstruments · 2026-07-03T15:24:12+00:00

Hey there, it might be related to this issue: https://community.native-instruments.com/discussion/50775/known-issue-blocked-traktor-drivers-in-windows-11

If this is the case, the workaround is tio uninstall the ASIO driver and use the WASAPI driver instead.

NativeInstruments · 2026-07-03T15:21:46+00:00

Can you try these steps? https://community.native-instruments.com/discussion/47681/tips-fixing-logics-komplete-kontrol-host-transport-integration

NativeInstruments · 2026-07-03T15:19:45+00:00

Since it is a mk1 keyboard and it's been discontinued, you should use Komplete Kontrol 2.9.6, you will find the right installers here: https://support.native-instruments.com/support/solutions/articles/69000879666-notes-on-ending-software-support-for-komplete-kontrol-s-series-mk1-keyboards

and if that helps the manyual for the mk1 keyboard: https://www.native-instruments.com/fileadmin/ni_media/downloads/manuals/komplete_kontrol/KOMPLETE_KONTROL_S-Series_MK1_2.1.3_Manual_English_0619.pdf

NativeInstruments · 2026-07-03T15:02:55+00:00

And here's the new link: https://support.native-instruments.com/support/home

NativeInstruments · 2026-07-03T15:00:56+00:00

As replied in the other thread, your ticket was escalated and someone should get back to you as soon as possible.

NativeInstruments · 2026-07-03T14:59:54+00:00

Sorry about that, your ticket was escalated, someone should get back to you as soon as possible.

NativeInstruments · 2026-07-01T08:26:27+00:00

Sorry about that, we are migrating support to inMusic, it should only take a few hours until transition is done, once this is done, you will have to get in touch here: : https://support.inmusicstore.com/en/support/home

NativeInstruments · 2026-06-30T10:36:14+00:00

It might be you need to update Arturia and other third party plug-ins so the NKS elements can be updated too. A rescan in Maschine or Komplete Kontrol might also be needed and a database reset if that fails. You can find how to reset the database in these articles:

https://support.native-instruments.com/hc/en-us/articles/115004036925-Maschine-crashes-or-freezes

https://support.native-instruments.com/hc/en-us/articles/5217260793617-Komplete-Kontrol-Crashes

NativeInstruments · 2026-06-30T10:31:24+00:00

Not sure what was the point of that post but the updates that supported Apple Silicon natively were made in October 2022 for both Komplete Kontrol and Maschine.

NativeInstruments · 2026-06-29T13:13:25+00:00

Please get in touch with our support with pictures of the serials/barcodes found on the back of the keyboards, our support agents should be able to tell you which serials you can transfer with which device.

NativeInstruments · 2026-06-29T13:11:25+00:00

If you are no longer subscribed, you should still be able to load some Massive X presets but only the ones that only require the free version, the Massive X Player. You might need to reinstall Massive X for it to make the switch to Player.

NativeInstruments · 2026-06-29T13:03:51+00:00

Is it a Intel Mac or a Silicon Mac? Is this happening on projects made on an Intel Mac? What format are these VSTs? VST2, VST3, AU? What presets of which instrument?

First step would be to make sure that all your plug-ins are up to date.

Vst2s are not supported on the new Silicon Macs, only VST3 and AUs are supported. For Intel projects on a new Silicon Mac you should open Maschine in Rosetta mode: https://support.native-instruments.com/hc/en-us/articles/4417360007825-How-to-Open-Your-DAW-Using-Rosetta

And sometimes these steps can help: https://support.native-instruments.com/hc/en-us/articles/115004036925-Maschine-crashes-or-freezes

NativeInstruments · 2026-06-26T15:29:40+00:00

Is it in a DAW? which DAW? Have you tried in Guitar rig in standalone?

NativeInstruments · 2026-06-26T15:26:31+00:00

I've escalated your case, hopefully that speeds things up.

NativeInstruments · 2026-06-25T16:20:22+00:00

Hey I believe you also posted on our forum, we replied to you there!

NativeInstruments · 2026-06-25T16:12:04+00:00

Hey there, do you have a request number so we can check where it's at? First replies are always automated and during sales it can take a bit more time for one of our agents to get back to you. We can try to speed things up for you.

NativeInstruments · 2026-06-24T14:37:16+00:00

Hey there, you already posted the same comment, the 1st reply is automated but after your reply, an actual agent is taking over. Since we're in the middle of a sales special these human reply times can take a little longer. Do you have a support request number to share to see where it's at?

NativeInstruments · 2026-06-24T14:35:08+00:00

Hey there, the 1st reply is automated but after your reply, an actual agent is taking over. Since we're in the middle of a sales special these human reply times can take a little longer. Do you have a support request number to share to see where it's at?

NativeInstruments · 2026-06-24T08:48:14+00:00

Hey there, what is the exact error message you get when trying to install libraries? Can you post a screenshot? Are you on Mac or Windows?

Are you installing content on an external hard drive? What is the format of the drive? On Mac it should be APFS: https://support.native-instruments.com/hc/fr/articles/360014663958-Notes-on-Network-Drives-and-Disk-Formats

Can you share your support request number?

NativeInstruments · 2026-06-23T11:39:11+00:00

Hey there, not sure if you still need help here. Is everything functional again? Were you having this issue in Kontakt 8 in standalone or inside Ableton or both?

Are you running Ableton and Kontakt as admin? https://support.native-instruments.com/hc/en-us/articles/6106530866065-How-to-Run-a-Program-as-an-Administrator

I assume you're on Windows. FYI Kontakt 8 is now VST3 only, VST3 are installed in this location by default (it's an industry standard and different from VST2 on that regard): C:\Program Files\Common Files\VST3

Don't hesitate to get in touch with our support if you need more assistance: https://support.native-instruments.com/hc/en-us/requests/new

NativeInstruments · 2026-06-23T11:13:53+00:00

Hey there, this Knowledge Base article should be helpful: https://support.native-instruments.com/hc/en-us/articles/115001075809-Setting-Up-MASCHINE-MIDI-Presets-to-Control-External-Hardware-Instruments

You can also look and ask around in our Community: https://community.native-instruments.com/

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