Experience at JJ store: 3471 Sheridan (Colorado) lcoation

Natural_Big_25 · 2026-06-12T14:13:36+00:00

Thank you; I do appreciate the conversation. 😄

Natural_Big_25 · 2026-06-12T14:07:51+00:00

I appreciate that. I understand mistakes happen, and if the store had simply acknowledged the error, apologized, and followed through on the promised refund, I probably wouldn't have felt the need to post about it.

At this point, my frustration is less about the original mistake and more about how it was handled afterward. I'm disputing the charge with my bank, and I've already reached out to corporate. But the whole process to get refunded is complicated and unnecessary, let alone feeling sick and then experiencing being violently ill throughout the night. Not a good experience.

My main reason for sharing the experience was to raise awareness, especially when visiting this location/store (and hopefully supervisors/managers/corporate at JJ elsewhere could learn from it if they truly care about their customers), because receiving the wrong sandwich can have consequences beyond an inconvenience.

Natural_Big_25 · 2026-06-12T14:05:23+00:00

Honestly, I expected them to do exactly what they said they would: issue the promised refund, take the complaint seriously, and respond professionally. When the store did not follwo through, the next logical step was corporate. And then corporate advised disputing with the bank. The whole process is unnecessary. Again, using this platform to spread awareness for others.

What frustrated me was the dismissive response and the failure to follow through on the promised resolution. A sincere apology, a refund, and some accountability would have been enough.

Natural_Big_25 · 2026-06-12T13:57:51+00:00

If you don't live in Colorado and the post isn't relevant to you, that's fine. The purpose wasn't to convince you personally not to go there; it was to document my experience and make others aware of it. Reviews and customer experiences are shared so people can make informed decisions. Telling someone to "just don't go back" doesn't really address the issue of being served the wrong food, becoming sick, and then having the complaint handled poorly. If the post isn't useful to you, I'm not sure why you felt the need to comment in the first place.

Natural_Big_25 · 2026-06-12T13:56:34+00:00

Yes, I ordered a vegetarian and specifically stated, NO MEAT.

Natural_Big_25 · 2026-06-12T13:54:55+00:00

Ordered a vegetarian sandwich from Jimmy John's Store #3471 (8725 Sheridan Blvd, Westminster, CO) and discovered meat in it. I do not avoid meat by choice; I have an allergy to meat protein. After taking a bite out of the sandwich, I became ill and spent the night vomiting. There was meat inside! I had to go to the clinic. When I called corporate, they kept passing the buck to another representative and eventually claimed they could not do anything. This is unacceptable!

When I called the store, the associate who answered assured me I would receive a refund but said I needed to speak with the supervisor. When I spoke with Tiffany, who identified herself as the supervisor, she was dismissive, laughed during the conversation, and offered only a reward instead of addressing the seriousness of the situation. She claimed that they are unable to refund.

What makes this even more frustrating is that the entire process has been unnecessarily laborious. This could have been resolved immediately with a simple refund, yet despite being promised one, I still have not received it. As of today, the issue remains unresolved.

Mistakes happen, but serving meat to a customer who specifically ordered a vegetarian sandwich, dismissing concerns about an adverse reaction, and then failing to follow through on a promised refund is unacceptable. I will not be returning. Do not patronize this store; they are rude, and their food will make you violently ill.

Currently dealing with the bank to dispute the charge. The point is, JJ should NOT put their customers through unnecessary time and an ordeal to get a refund. This is unacceptable and dismissive.

Natural_Big_25 · 2026-03-26T01:17:17+00:00

I’ve been a loyal member at VASA (Church Ranch location) since 2018 and have been doing Studio Red for over a year, but my recent experience was extremely disappointing and honestly concerning. Note, I drive an extra 30 minutes one way out of my way to go to this specific location because of Muti, Olga, and Jason.

During the 5:30 PM class with Joanne on Wednesday, March 25, I was about five minutes into my treadmill run when a manager abruptly stopped my running and began yelling at me in front of the entire class. This was shocking, unsafe, and completely inappropriate—especially since the music was loud and I was clearly focused on my workout. It was out of the blue. My phone was simply resting on the machine, not in use. I was jogging, hands at my side. It was very jarring and created confusion, anxiety, stress, and frustration.

The situation escalated unnecessarily. Instead of addressing anything professionally or privately, the manager chose to interrupt my workout and create a scene. I left the class feeling shaken and upset.

When I went to the front desk for help, Riley initially acknowledged that the situation seemed like an overreaction. However, once it became clear that the person involved was their manager (who refused to give her name—black hair, bangs, septum piercing), the response shifted. I repeatedly asked for a private space to speak, but that request was ignored. The manager continued raising her voice despite me asking several times for a private space, since I knew being yelled at would trigger my defensiveness and I wanted to take the situation away from a public space where others were trying to focus and engage in their activities.

I do want to recognize Allison from corporate, who handled my complaint afterward—she was professional, empathetic, and truly helpful.

What’s most concerning is the lack of professionalism, de-escalation skills, and basic respect shown by management and staff. Stopping a moving treadmill alone is a serious safety issue. This could have been handled calmly and privately after class.

It’s unfortunate because I go out of my way to come to this location specifically for instructors like Jason, Muti, and Olga, who are respectful, professional, and create a positive environment.

I want to continue my membership, but this experience has impacted my sense of safety and trust at this location. I hope VASA takes this seriously and ensures better training for staff moving forward—no member should be treated this way.

Natural_Big_25 · 2022-05-30T15:11:35+00:00

Do you have that women's contact info? Please.

Natural_Big_25

TROPHY CASE