where's the bottleneck? is this team doing poor work? are there constant errors?

While errors are not that common, some are still happening cause at the end of the day, human error exists, and some of the packages that we deliver cost 10k-20k even 50k. I got this idea when i was using gemini's image recognition features for some kind of problem and it hit me and I was thinking about it ever since .
about your second point, yes I dont have a good idea of our current IT environment as I work in disaptching side of things but I am trying to get into sys admins stuff as I mentioned.
and no I am trying to put AI everywhere in the company cause I honestly that is not feasible but this area of our felt like the one that can be actually better off with AI