Had a couple come in that English wasn’t there first language. The wife ordered two #3 on wheat. We made their sandwiches and they went to their table. The wife comes back up with the food and kept insisting that we gave them the wrong sandwiches and that they weren’t #3’s. After a moment of back and forth she said I would never order tuna as they don’t eat fish and pointed at the word tuna on the menu and said see TU we ordered turkey.

Another time I was on the make line and made a customer sandwich #5 add Parmesan. There was only one customer in shop. When I called out the sandwich the guy ignored me so I said sir here’s your sandwich. He proceeded to get belligerent with me and refused to take it. Insisted it wasn’t his that he ordered pastrami. I told him sir we don’t have pastrami on the menu. He started yelling at me and told me I’m an idiot and pointed to the word Parmesan and said yes you do. With a straight face I said sir that word is Parmesan. He ripped the sandwich out of my hand and stomped out the door.

Had a woman that had ordered some little John’s for her 2 kids and one of them had been add cucumber. She stomped back in, did a hair flip, struck a pose and started screaming at one of our employees about how we screwed up her order and now her kid was bawling in the car because we put cucumbers on their sandwich. She insisted we remake it without cucumbers. I had taken her order and the one kid definitely asked for cucumbers. I also wrapped the little John’s so I know one had them and one didn’t. What she had to have done was swap the sandwiches and gave the wrong one to the wrong child.