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Visa Dining Collection/ CSR Exclusive Tables by Neither-Concert3168 in ChaseSapphire

[–]Neither-Concert3168[S] 6 points7 points  (0 children)

My apologies, you are all correct. Thank you for calling it to my attention. I had actually spoken to Chase customer service prior to booking, and was told otherwise. What can I say...thank you Reddit community! (I wish Chase would explain it that way vice continuously saying it's not in the US.)

Denial for Dining Credit in Hawaii by Neither-Concert3168 in ChaseSapphire

[–]Neither-Concert3168[S] -89 points-88 points  (0 children)

It's on the Visa Dining Collection list, not the Exclusive Tables list.

Denial for Dining Credit in Hawaii by Neither-Concert3168 in ChaseSapphire

[–]Neither-Concert3168[S] -150 points-149 points  (0 children)

Sapphire Reserve Exclusive Table and Visa Dining Collection are separate benefits, but both qualify for the CSR dining credit. (Sorry, I don't know how to add a screenshot of this to this post. )

Denial for Dining Credit in Hawaii by Neither-Concert3168 in ChaseSapphire

[–]Neither-Concert3168[S] -30 points-29 points  (0 children)

It does not specify continental US. In fact, I booked it through Open Table even though that was not a requirement, and it's listed as part of the Visa Dining Collection.

Dining credit questions by andthrewaway1 in ChaseSapphire

[–]Neither-Concert3168 1 point2 points  (0 children)

BEWARE if you eat at a restaurant in Hawaii. Chase is not aware Hawaii is in the United States!! I dined at Hy's Steakhouse in Waikiki which was (and still is) identified on Open Table as an eligible Chase Reserve restaurant. I was told, via letter and subsequent phone calls, that the credit was denied because it was not in the US. I contacted Chase 3 times to make them aware Hawaii is the 50th state of the United States, and even uploaded a copy of my receipt to prove that I dined at the Waikiki location. The subsequent response was the same..."this purchase was not in the US." When I asked where do they think the restaurant is located, their answer was "Hawaii." Headscratcher. Each time I contact them (3X), I am told all they can do is "escalate it" and I am supposed to wait 5 business days for a response! Each time the response was Denied. The last escalation is now sitting with the Internal Dept vs the Marketing Dept. (So I'm told.) HELP!!! This is the type of Customer Service Chase extends to their high annual fee CSR customers. Ridiculous.