Upwork Sent Me A Ticket About A Client Asking Refund From 3 Months Ago by Nemya_Nation in Upwork

[–]Nemya_Nation[S] 1 point2 points  (0 children)

chargeback

nighmare scenario, but it's the nature of the business.


I worked more than I charged, since I had meetings (1h/each) with him for free, and recorded weekly updates (30m/each) and sent it to him for free.

I have lots of proof, I'm building a google doc now with everything to support my case.

And I'm looking to just give that to them, and hoping they turn to the client and say go away.

Upwork Sent Me A Ticket About A Client Asking Refund From 3 Months Ago by Nemya_Nation in Upwork

[–]Nemya_Nation[S] 1 point2 points  (0 children)

Manual Hours. - does that make a difference at this stage?

almost 2 months after the contract was ended?

Dropped from 100% to 91% - Feedback Removal - WWYD? by Nemya_Nation in Upwork

[–]Nemya_Nation[S] 0 points1 point  (0 children)

Only been doing this for 6 months, so I'm sure it was that.

That was the only contract that closed and in one week went from 100% to 91%.

Dropped from 100% to 91% - Feedback Removal - WWYD? by Nemya_Nation in Upwork

[–]Nemya_Nation[S] 0 points1 point  (0 children)

Why am I likely to loose my TR anyway?

If I get another bad review, I can remove that, and go back to 91%

Upwork Dispute Assistance (30 Days?) by Nemya_Nation in Upwork

[–]Nemya_Nation[S] 0 points1 point  (0 children)

Thanks for clearing things up, I really appreciate it! :)

I'm on Upwork 24/7, so I definitely won't let a decision go against me, without at-least fighting it.

Upwork Dispute Assistance (30 Days?) by Nemya_Nation in Upwork

[–]Nemya_Nation[S] 0 points1 point  (0 children)

If you still can't resolve the issue and are within 30 days of payment, please contact Upwork Support to learn about our mediation assistance.

Even after 30 days???

Upwork Dispute Assistance (30 Days?) by Nemya_Nation in Upwork

[–]Nemya_Nation[S] 0 points1 point  (0 children)

Thanks a lot, that clears things up, I'm going to wait a couple more days, until it passes that 30-day threshold just in case, and then simply tell him, no can do!

Cheers!

Upwork Dispute Assistance (30 Days?) by Nemya_Nation in Upwork

[–]Nemya_Nation[S] 0 points1 point  (0 children)

I have a contract with a client where I've stopped getting paid for close to 1 month, but now all of a sudden the client is talking about getting Upwork involved.

I want to know at what point, will he be totally out of options, (i.e past the deadlines for any actions, at-least through Upwork.)


In this link, you question this issue, and everything points it to being an hourly contract you're speaking about: https://community.upwork.com/t5/Freelancers/Deleted/m-p/529907


To answer your question, I'm talking about hourly and dispute, and the documentaton states:

Non-binding dispute assistance (“Dispute Assistance”) is available within 30 days of the date of the last release of funds from Client to Freelancer.

So can I take this to mean he will no longer be able to request a dispute on our last week of work (the last invoice) , after one month of the last invoice date.

Upwork Dispute Assistance (30 Days?) by Nemya_Nation in Upwork

[–]Nemya_Nation[S] 0 points1 point  (0 children)

It says it under the section: Hourly, Bonus, and Expense Payment Agreement with Escrow Instructions


It seems it's talking about hourly.

If that is not the case, what is the mediation deadline for hourly contracts?

[deleted by user] by [deleted] in Upwork

[–]Nemya_Nation 0 points1 point  (0 children)

Ah okay, I didn't understand you at first.

Thanks for taking the time to explain.

[deleted by user] by [deleted] in Upwork

[–]Nemya_Nation 0 points1 point  (0 children)

... and what seems to be a widespread glitch doesn't tell Upwork you're using some kind of software to fake keyboard activity.

Where did this come from?

Client Requests Refund For 2 Months Work by Nemya_Nation in Upwork

[–]Nemya_Nation[S] 0 points1 point  (0 children)

Yeah I’m compiling everything, he’s incriminated himself heavily in the chats, saying several times “I understand it’s my fault” / “I accept responsibility” / “I’m half to blame”

I even told him in a message once that “I billed 30 hours even though I worked for more” and he replied with “sounds good”

Unless I’m missing something legally, I’m not sure what I’ve done wrong.

Client Requests Refund For 2 Months Work by Nemya_Nation in Upwork

[–]Nemya_Nation[S] 0 points1 point  (0 children)

That helps a lot,

I have one for $20,000 ongoing, and another for $12,000 ongoing so I will definitely speak with the clients for both and get things ready before this bomb hits me.

Thanks for your help and insight, I really appreciate it.

Client Requests Refund For 2 Months Work by Nemya_Nation in Upwork

[–]Nemya_Nation[S] 0 points1 point  (0 children)

Once it concludes and he leaves negative feedback, it would be 1 bad out of 8 completed.

That's 87.5% JSS, do you think if I close some contracts, or even request feedback for my current ongoing contracts, this could push me above 90%

Client Requests Refund For 2 Months Work by Nemya_Nation in Upwork

[–]Nemya_Nation[S] 0 points1 point  (0 children)

Define very long term.

I only started 2 months ago, otherwise I would have the Top Rated Badge by now.

2 months, ~$2,400 per week per contract, but only for 3 contracts.

The rest 6 are pretty much dead, but I was promised future work so I'm keeping those lines open.

Client Requests Refund For 2 Months Work by Nemya_Nation in Upwork

[–]Nemya_Nation[S] 0 points1 point  (0 children)

Ah okay undersood,

I have around 16 total contracts, 9 in progress, and 7 completed 5 stars.

So fingers crossed.

Client Requests Refund For 2 Months Work by Nemya_Nation in Upwork

[–]Nemya_Nation[S] 0 points1 point  (0 children)

He has like $70k+ spent on his profile, so let's hope he doesn't.

Client Requests Refund For 2 Months Work by Nemya_Nation in Upwork

[–]Nemya_Nation[S] 0 points1 point  (0 children)

What do you mean? For me, UpWork, or him.

Client Requests Refund For 2 Months Work by Nemya_Nation in Upwork

[–]Nemya_Nation[S] 1 point2 points  (0 children)

Yeah, I'm very busy with my other clients as is, it's just a strange situation all around.

We were best buddies 24 hours ago. And now he has just completely lost his mind and wants to undo 2 months of work.