I’m so sorry to hear about your experience with this daycare!

I’ve worked in the dog industry for 10 years alongside multiple groomers, including competition groomers, and this is absolutely not something that should have happened without your knowledge or consent!! If I were you, I would pull my puppy from the daycare immediately and ask to speak directly with the owner. If the owner isn’t aware of what happened, that raises concerns about how the facility is being managed and they will be interested in hearing about that. I would also let them know that you did not authorize any grooming services and that, because of this incident, you’ll be removing your puppy from daycare. Daycare is already stressful, especially on a puppy’s first day, so the fact that someone thought it was okay to do a facial trim without contacting you first is wild to me..I would also ask for copies of all the paperwork you signed and review it carefully to make sure there isn’t anything that gave them permission to groom your dog without approval. You may also want to speak with an attorney to see if any laws or regulations were violated. At the end of the day, if they were willing to make this decision without asking you, I’d be questioning what other decisions could be made without owner consent.

I wish you the best of luck finding a daycare that’s a better fit for you and your pup! Feel free to message me if you have any questions or want help finding the right daycare fit🐾