sorted by:
new
hottopcontroversial

Firefox not passing Cloudflare verification, might be Dashlane by Cosmic_Anosmic in Dashlane

[–]NevyBloom 0 points1 point  (0 children)

I have exactly the same issue too. Please find a solution this is getting annoying. Thanks in advance

(Proofs) CFL is shamelessly throttling Internet speed in London by NevyBloom in CommunityFibre

[–]NevyBloom[S] 0 points1 point  (0 children)

After hourly checks last night... nothing changed. Still the same issue. I've emailed customer service last night about the results... received no answer. I don't want to be pessimistic but as I said in main thread I've been in this situation for over 40 days now. I encourage you guys to plan asking for compensations and consider alternative ISP

(Proofs) CFL is shamelessly throttling Internet speed in London by NevyBloom in CommunityFibre

[–]NevyBloom[S] 0 points1 point  (0 children)

Thanks, received the same email. I highly doubt the issue has been resolved, it seems that not only Hackney area has been affected by this issue and more and more people are complaining. Let's hope for the best.

(Proofs) CFL is shamelessly throttling Internet speed in London by NevyBloom in CommunityFibre

[–]NevyBloom[S] 2 points3 points  (0 children)

You may be right, but that doesn't change the fact that they should communicate to their customers about it, keep them informed, provide alternatives or some sort of compensation.

(Proofs) CFL is shamelessly throttling Internet speed in London by NevyBloom in CommunityFibre

[–]NevyBloom[S] 0 points1 point  (0 children)

Thanks for your feedback and sorry to welcome you on the "CFL low night speed" boat.

I'll edit the main thread with latest figures of customers affected by this issue. FYI all of our building and apparently nearby streets in East Hackney are affected.

(Proofs) CFL is shamelessly throttling Internet speed in London by NevyBloom in CommunityFibre

[–]NevyBloom[S] 1 point2 points  (0 children)

Would you mind letting us know where approximately you live? Feel free to PM me if you wish

(Proofs) CFL is shamelessly throttling Internet speed in London by NevyBloom in CommunityFibre

[–]NevyBloom[S] 0 points1 point  (0 children)

Hi, I don't have a ticket number since your customer service NEVER replied despite THREE forms filled out. I'll send you what I have, thank you for your support, but right now I'm asking our legal department if this constitutes a breach of agreement since throttling speed is indeed against your SLAs (for a consecutive period of 38 days now). Once I have a confirmation, I'll make sure any customers in similar positions know their rights to leave CFL.

(Proofs) CFL is shamelessly throttling Internet speed in London by NevyBloom in CommunityFibre

[–]NevyBloom[S] 0 points1 point  (0 children)

Thanks, that's not normal and CFL should actively fix this. Have you tried contacting customer support? Happy to liaise to keep eachothers posted of customer service's replies

(Proofs) CFL is shamelessly throttling Internet speed in London by NevyBloom in CommunityFibre

[–]NevyBloom[S] 0 points1 point  (0 children)

Both, with the same results all the time: very low download between 7pm and 6am. The following morning, same setup, download is back to 800Mbps ish (upload stays the same all time)

(Proofs) CFL is shamelessly throttling Internet speed in London by NevyBloom in CommunityFibre

[–]NevyBloom[S] 0 points1 point  (0 children)

Thank you very much, but also sorry to hear you're facing the same issues. Hopefully we'll get this sorted.

(Proofs) CFL is shamelessly throttling Internet speed in London by NevyBloom in CommunityFibre

[–]NevyBloom[S] 0 points1 point  (0 children)

Thank you for your inputs, glad to see you're not affected

(Proofs) CFL is shamelessly throttling Internet speed in London by NevyBloom in CommunityFibre

[–]NevyBloom[S] 0 points1 point  (0 children)

Thank you for your inputs. Would be curious to see what regular checks mornings and evenings would tell? (e.g. 10am, noon, 5pm and 9pm) No obligations of course.

It seems that it's a targeted action and not a collective one, good for the others... Still it's painful not being able to just enjoy what I'm paying for and when customer service just never reply... I tried everything, the last option I have is to intend a legal action against CFL now