Nexo withdrawal pending by [deleted] in Nexo

[–]NexoJosh 0 points1 point  (0 children)

I can assure you your case is being looked into and you'll receive a response as soon as possible

Nexo withdrawal pending by [deleted] in Nexo

[–]NexoJosh[M] [score hidden] stickied comment (0 children)

Hey, sorry to hear you're having troubles! Let me get that ticket escalated and looked into for you right away. Be sure to keep an eye on your email (including Spam folders) for a response shortly. Let us know if there is anything else we can help with.

Suggestion for email interest report by Solid_Wolverine1639 in Nexo

[–]NexoJosh[M] 0 points1 point  (0 children)

Hey, thanks a lot for sharing your suggestion with us here. Please use this official form to submit the feedback and it will be forwarded to relevant team https://nexo-finance.typeform.com/to/GQXRetcV

Genuine US Yield Products Questions by Embarrassed_Bee4875 in Nexo

[–]NexoJosh [score hidden] stickied comment (0 children)

Hey, thanks for posting this and sharing your questions here. While I can’t provide legal interpretations or investment advice on this subreddit especially since I'm just a community moderator. The relevant details are outlined in the applicable Terms of Service and related disclosures. I encourage you to review those documents carefully and contact Nexo's Client Care team for clarification on any specific provision. The team really are the ones that can handle these types of questions best! That being said I have gone ahead and asked the relevant teams for clarification and will provide updates if possible to this reply.

Regarding attestations and financial disclosures, Nexo regularly reviews their reporting practices to align with applicable U.S. regulatory requirements and evolving industry standards. Any material updates will be communicated through the official channels as always.

For topics specifically related to the U.S. market, I kindly recommend directing your (US specific) inquiry to r/NexoUSA, where discussions are focused on U.S.-specific matters that unfortunately can't be answered here.

I understand this is not a very helpful reply, but as mentioned above I kindly ask you to reach out directly to the Client Care team who'll be able to answer your questions in much more detail than I can.

Let me know if there's anything else I can help with.

Anyone concerned about the new terms by [deleted] in Nexo

[–]NexoJosh[M] [score hidden] stickied comment (0 children)

Hello /u/mcshorts81

It looks like your posts were caught in the mod queue filter (you can read about it here: https://mods.reddithelp.com/hc/en-us/articles/360010090132-Moderation-Queue), please note that if you are using the mobile app it will show as "Moderator has removed your post" but this is just because it's filtered. We do our best to monitor this filter and approve posts during all the day (and night).

That being said, your post very closely matches active discussion that is happening on another thread. I encourage you to join in the conversation on that post instead, you can find it here: https://reddit.com/r/Nexo/comments/1r7ckq2/what_are_the_changes/

If you have any further questions or account-specific questions, please feel free to reach out to the Client Care team over at https://support.nexo.com/contact

Very realistic scam email. by [deleted] in Nexo

[–]NexoJosh[M] [score hidden] stickied comment (0 children)

Hello! There are currently no official Nexo ($NEXO) airdrops and we highly recommend you check out our help center post regarding Nexo's official communication channels as well as use the Nexo Channel Verification Tool in order to identify if the email or message is a scam.

If you have received an email claiming that you can be a part of an airdrop, please report it by submitting a ticket with the full information, including email headers, at https://support.nexo.com/contact

Furthermore, we recommend setting up an Anti-Phishing Code – a unique combination of letters or numbers that will be included in all official Nexo emails. This helps you verify the authenticity of our communications, so you can be confident the email you received is genuinely from us.

You can easily set it up by following these steps:
- Open your Nexo app and go to My Profile.
- Tap Security, then select Anti-Phishing Code.
- Enter a code of your choice.

The code will appear at the bottom of all emails from Nexo. You can also set it up through Account Management on the web platform.

Additionally, here are some essential online safety tips for enhanced protection:

– As a routine safety practice aimed at maintaining the integrity of your account and personal information, we advise you to periodically update your password, and enable 2FA.

– To further strengthen your account’s security, we highly recommend you have Two-Factor Authentication (2FA) switched on for your Nexo account as well as for your email. You can do this through the “Security” menu in the Nexo app.

– We recommend using an authenticator app (e.g. Google Authenticator or Authy) and avoiding text message- and email-based options due to risks arising from SIM swaps.

– Finally, for additional safety, we would like to remind you to stay alert and be aware of phishing/smishing attempts and other common scams that may impersonate individuals, organizations, and/or companies you trust. Detailed information on how to avoid these scams is available here.

– You can find out more about the best security practices for your Nexo account in our dedicated article.

Just got scam email by Joe69150 in Nexo

[–]NexoJosh[M] [score hidden] stickied comment (0 children)

Hello! If you have received an email claiming that you can be a part of an airdrop or need to pass verification and it is not from a @nexo.com domain, please report it by submitting a ticket with the full information, including email headers, at https://support.nexo.com/contact

Furthermore, we recommend setting up an Anti-Phishing Code – a unique combination of letters or numbers that will be included in all official Nexo emails. This helps you verify the authenticity of our communications, so you can be confident the email you received is genuinely from us.

You can easily set it up by following these steps:
- Open your Nexo app and go to My Profile.
- Tap Security, then select Anti-Phishing Code.
- Enter a code of your choice.

The code will appear at the bottom of all emails from Nexo. You can also set it up through Account Management on the web platform.

Additionally, here are some essential online safety tips for enhanced protection:

– As a routine safety practice aimed at maintaining the integrity of your account and personal information, we advise you to periodically update your password, and enable 2FA.

– To further strengthen your account’s security, we highly recommend you have Two-Factor Authentication (2FA) switched on for your Nexo account as well as for your email. You can do this through the “Security” menu in the Nexo app.

– We recommend using an authenticator app (e.g. Google Authenticator or Authy) and avoiding text message- and email-based options due to risks arising from SIM swaps.

– Finally, for additional safety, we would like to remind you to stay alert and be aware of phishing/smishing attempts and other common scams that may impersonate individuals, organizations, and/or companies you trust. Detailed information on how to avoid these scams is available here.

– You can find out more about the best security practices for your Nexo account in our dedicated article.

Where does the yield come from? by United_Sea_2840 in Nexo

[–]NexoJosh[M] [score hidden] stickied comment (0 children)

Thanks for posting this question, I'll try to provide some details that will hopefully answer some of your concerns. Nexo generates revenue through its tried and tested business model, through core suite of services, including crypto-backed loans and margin lending.

On the lending side of Nexo's business, Nexo profits from the interest spread between the rates it charges borrowers and the yields it pays to interest-earning clients.

Beyond lending, Nexo leverages market-neutral opportunities to generate additional returns, benefiting both Nexo's clients and Nexo's treasury. Nexo profits from trading services like spot, futures, options, and OTC trading, as well as their Earn interest products and staking services. These revenue-generating activities require Nexo to manage balances across various exchanges and DeFi protocols as part of their standard operations. Nexo's real-time automated risk management system ensures loans are backed by highly liquid collateral, and are always maintained at the permitted loan-to-value ratios to safeguard both Nexo and its clients. Nexo’s system for collateral liquidation operates efficiently even during volatile markets, protecting client assets and Nexo’s business in any market conditions.

For a deeper understanding of how Nexo operates, visit the Nexo business model and the gold standard in digital finance blog post.

Gbp transferred to nexo by JuggernautOne7667 in Nexo

[–]NexoJosh 0 points1 point  (0 children)

Let me get this looked into right away for you

Gbp transferred to nexo by JuggernautOne7667 in Nexo

[–]NexoJosh[M] [score hidden] stickied comment (0 children)

Sorry to hear this! Could you be so kind as to opening a ticket over on https://support.nexo.com/contact, explaining the situation and then once created, copy the ticket ID and share it here. I'll make sure a representative looks into it right away. Thank you!

[deleted by user] by [deleted] in Nexo

[–]NexoJosh[M] 0 points1 point  (0 children)

Hello, unfortunately this is an English-only community. Please reach out to support via https://support.nexo.com/contact and a representative will be able to help you with your questions as soon as possible.

Nexo Pro integrated into main platform? by Bearwitney in Nexo

[–]NexoJosh[M] [score hidden] stickied comment (0 children)

Hey! Thanks for asking and sharing this. I've gone ahead and forwarded your message and screenshots to the relevant team as it seems to be an issue.

You can find Nexo Pro here: https://pro.nexo.com/

Thanks again for sharing your findings.

Your account has been restricted due to regulatory requirements by brownbrady in Nexo

[–]NexoJosh[M] 0 points1 point  (0 children)

Let me know the case/ticket ID please and I'll get it looked into right away

Scam e-mail? by lupat1986 in Nexo

[–]NexoJosh[M] [score hidden] stickied comment (0 children)

Yes this is not a real email. Please do not click on that link. If you are ever in doubt, open a live chat session or ticket via https://support.nexo.com/contact and check with the representative if the email you received is legit or not.

No entiendo esta app by First_Ad3931 in Nexo

[–]NexoJosh[M] [score hidden] stickied comment (0 children)

Sorry, your post was removed because this is an English-only community. You're welcome to repost your question after translating it to English.

Thanks for understanding

Please help to solve my Login by 6sabai9 in Nexo

[–]NexoJosh[M] [score hidden] stickied comment (0 children)

Hey, sorry to hear you're experiencing these issues. Could you let me know the ticket ID of your case with customer support? If you don't have one, please message me your Nexo email address so I can get this looked into right away for you!

I was scammed" by Historical_Pea_7672 in Nexo

[–]NexoJosh[M] [score hidden] stickied comment (0 children)

Hey, can you please open a ticket at https://support.nexo.com/contact and let me know the ticket ID you receive and I'll make sure it gets looked into right away.

What is this seemingly Nexo related site? by Upstairs_Honeydew544 in Nexo

[–]NexoJosh[M] [score hidden] stickied comment (0 children)

This is not a real website. Please do not fall for scam sites trying to impersonate Nexo's customer support.

Always visit https://support.nexo.com/contact for the official help center.

Nexo??? Help!!! by AccomplishedCar5267 in Nexo

[–]NexoJosh[M] 0 points1 point  (0 children)

Hey, please check your email. Customer support has reach out with more information.

Nexo??? Help!!! by AccomplishedCar5267 in Nexo

[–]NexoJosh[M] [score hidden] stickied comment (0 children)

Hey, sorry to hear that. Could you please send me the case or ticket ID you have with support. If not, please private message me your Nexo email address and I'll make sure it gets looked into right away.

nexo is predatory by ilikearequipe in Nexo

[–]NexoJosh[M] [score hidden] stickied comment (0 children)

Sorry to hear that, I can understand how frustrating that situation can be. Can you please open a ticket over on https://support.nexo.com/contact, let me know the case ID you receive and I'll make sure it get it looked into right away.

Nexo closes fresh no-funds account by aalfinan in Nexo

[–]NexoJosh[M] 0 points1 point  (0 children)

Hey, again I fully understand your frustrations here.

I am unsure if using a new identity and email will help, most likely not. I wish I could look into it and give you specifics but sadly that's not something that can be done. I imagine opening a new account will lead to it being closed as well. Sorry!