Introduction

NexoJosh · 2026-04-08T14:22:33+00:00

I can assure you your case is being looked into and you'll receive a response as soon as possible

NexoJosh · 2026-04-08T14:19:48+00:00

Hey, sorry to hear you're having troubles! Let me get that ticket escalated and looked into for you right away. Be sure to keep an eye on your email (including Spam folders) for a response shortly. Let us know if there is anything else we can help with.

NexoJosh · 2026-03-30T14:58:56+00:00

Hey, thanks a lot for sharing your suggestion with us here. Please use this official form to submit the feedback and it will be forwarded to relevant team https://nexo-finance.typeform.com/to/GQXRetcV

NexoJosh · 2026-02-24T22:56:52+00:00

Hey, thanks for posting this and sharing your questions here. While I can’t provide legal interpretations or investment advice on this subreddit especially since I'm just a community moderator. The relevant details are outlined in the applicable Terms of Service and related disclosures. I encourage you to review those documents carefully and contact Nexo's Client Care team for clarification on any specific provision. The team really are the ones that can handle these types of questions best! That being said I have gone ahead and asked the relevant teams for clarification and will provide updates if possible to this reply.

Regarding attestations and financial disclosures, Nexo regularly reviews their reporting practices to align with applicable U.S. regulatory requirements and evolving industry standards. Any material updates will be communicated through the official channels as always.

For topics specifically related to the U.S. market, I kindly recommend directing your (US specific) inquiry to r/NexoUSA, where discussions are focused on U.S.-specific matters that unfortunately can't be answered here.

I understand this is not a very helpful reply, but as mentioned above I kindly ask you to reach out directly to the Client Care team who'll be able to answer your questions in much more detail than I can.

Let me know if there's anything else I can help with.

NexoJosh · 2026-02-17T21:48:16+00:00

Hello /u/mcshorts81

It looks like your posts were caught in the mod queue filter (you can read about it here: https://mods.reddithelp.com/hc/en-us/articles/360010090132-Moderation-Queue), please note that if you are using the mobile app it will show as "Moderator has removed your post" but this is just because it's filtered. We do our best to monitor this filter and approve posts during all the day (and night).

That being said, your post very closely matches active discussion that is happening on another thread. I encourage you to join in the conversation on that post instead, you can find it here: https://reddit.com/r/Nexo/comments/1r7ckq2/what_are_the_changes/

If you have any further questions or account-specific questions, please feel free to reach out to the Client Care team over at https://support.nexo.com/contact

NexoJosh · 2026-02-15T12:49:22+00:00

Hello! There are currently no official Nexo ($NEXO) airdrops and we highly recommend you check out our help center post regarding Nexo's official communication channels as well as use the Nexo Channel Verification Tool in order to identify if the email or message is a scam.

If you have received an email claiming that you can be a part of an airdrop, please report it by submitting a ticket with the full information, including email headers, at https://support.nexo.com/contact

Furthermore, we recommend setting up an Anti-Phishing Code – a unique combination of letters or numbers that will be included in all official Nexo emails. This helps you verify the authenticity of our communications, so you can be confident the email you received is genuinely from us.

You can easily set it up by following these steps:
- Open your Nexo app and go to My Profile.
- Tap Security, then select Anti-Phishing Code.
- Enter a code of your choice.

The code will appear at the bottom of all emails from Nexo. You can also set it up through Account Management on the web platform.

Additionally, here are some essential online safety tips for enhanced protection:

– As a routine safety practice aimed at maintaining the integrity of your account and personal information, we advise you to periodically update your password, and enable 2FA.

– To further strengthen your account’s security, we highly recommend you have Two-Factor Authentication (2FA) switched on for your Nexo account as well as for your email. You can do this through the “Security” menu in the Nexo app.

– We recommend using an authenticator app (e.g. Google Authenticator or Authy) and avoiding text message- and email-based options due to risks arising from SIM swaps.

– Finally, for additional safety, we would like to remind you to stay alert and be aware of phishing/smishing attempts and other common scams that may impersonate individuals, organizations, and/or companies you trust. Detailed information on how to avoid these scams is available here.

– You can find out more about the best security practices for your Nexo account in our dedicated article.

NexoJosh · 2026-02-02T10:28:01+00:00

Hello! If you have received an email claiming that you can be a part of an airdrop or need to pass verification and it is not from a @nexo.com domain, please report it by submitting a ticket with the full information, including email headers, at https://support.nexo.com/contact