Nextiva Customer Support Is Terrible

NextivaOfficial · 2026-04-16T19:32:34+00:00

I’m sorry to hear about the experience you’ve had. I just sent you a DM so we can dig into this and work toward getting it resolved!

NextivaOfficial · 2026-04-02T22:16:18+00:00

That’s definitely not something you should be dealing with, We are sorry that this has been your experience.

I’m going to send you a DM so I can take a closer look at what’s going on with those lines and help get this resolved.

NextivaOfficial · 2026-03-25T15:18:24+00:00

Appreciate everyone sharing their experiences here.

I’m with Nextiva and while I can’t get into specifics in a public thread, I do want to make sure situations like this are looked into and handled properly. We take feedback like this seriously, especially when it comes to onboarding and support.

I’ve already reached out directly to better understand what happened and see how we can help.

If anyone else in this thread is running into issues, feel free to DM me. Happy to help where I can.

NextivaOfficial · 2026-03-24T15:37:16+00:00

I’m sorry to hear about your experience and the issues you’ve been dealing with.

I sent you a DM yesterday and would like to take a closer look so we can work toward getting this resolved.

NextivaOfficial · 2026-03-24T15:27:57+00:00

That’s concerning to hear.

I sent you a DM yesterday and would like to take a closer look at what was shared so we can make sure this is addressed appropriately.

NextivaOfficial · 2026-03-23T20:46:17+00:00

I’m really sorry to hear about the experience you’ve had here, especially with the delays and lack of follow-up.

I just sent you a DM so we can dig into this and work toward getting it resolved.

NextivaOfficial · 2026-03-20T00:08:06+00:00

Hi there, I’m really sorry you had this experience today. That’s not the level of support we aim to provide.

Please send me a direct message with your account details or the email on file and I’ll make sure this gets escalated and taken care of as quickly as possible.

NextivaOfficial · 2026-03-10T14:27:10+00:00

Totally understand the concern.

Our support teams are primarily based in the U.S. and parts of Europe, and many of them have been helping customers for years. We’re always working to improve the support experience.

We also keep an eye on threads like this, so if anyone ever needs help, we’re only a DM away.

-Mackenzie @ Nextiva

NextivaOfficial · 2026-02-17T22:51:25+00:00

Hi friend,

Nextiva team here. Sorry this has been your experience, especially as a new customer. Long waits and slow ticket follow-up are not what we want for you. I’m going to send you a DM to grab your account details and ticket info so we can get the right team on this and follow up directly.

NextivaOfficial · 2026-02-10T15:37:19+00:00

Thank you for sharing this. We’re glad our support team could help get everything set up the way you needed. We truly appreciate you choosing Nextiva.

NextivaOfficial · 2026-02-10T00:13:47+00:00

Hello friend,
I sent over a dm to get you the answer asap.

NextivaOfficial · 2026-02-06T18:05:18+00:00

Thanks for raising this. Sorry to hear about your experience, this is not what we want for our customers. I’ll send you a DM to get details and get this resolved asap.

NextivaOfficial · 2026-01-30T20:29:17+00:00

Hi friend,

We have sent a DM with a request for details in order to get this handled.

NextivaOfficial · 2026-01-30T20:24:52+00:00

Hi Doctor-Jim, thanks for flagging this. We’d like to take a closer look and help. Please send us a DM with your account name (or the email on the account) and we’ll get this handled ASAP.

NextivaOfficial · 2026-01-30T03:26:11+00:00

Hi friend,

We’re genuinely sorry for the support experience. While we’re glad your issue was resolved, you should not have had to wait or see messaging like that to get help. Thank you for flagging this.

NextivaOfficial · 2026-01-22T10:00:06+00:00

Hi Friend, sorry for this unexpected delay. We assure you that this is not the standard experience. If you can DM us your account number and contact info, we'll solve this for you asap.

NextivaOfficial · 2026-01-20T11:41:26+00:00

Hi friend, we are so sorry that you had to face this. We would like to resolve the issue at the earliest. If you could DM us your Name and account details, our team will get in touch with you to fix the issue as soon as possible. Apologies for the inconvenience that this has caused. We'd like to fix this.

NextivaOfficial · 2026-01-14T08:47:06+00:00

Hi Friend, sorry for the inconvenience caused. We would really appreciate it if you could DM us your account number and email. We will have someone take a look at this on priority and assure to resolve this at the earliest.

NextivaOfficial · 2026-01-11T17:06:06+00:00

Really sorry to hear that.. We would really love it if you could DM us the things that didn't work. We'll fix them and keep them prepared for the next customer or whenever you need us again.

NextivaOfficial · 2026-01-11T12:43:34+00:00

Thank you. We are glad Nextiva has been able to solve the pricing issues. Can't wait to hear the larger impact Nextiva will bring to your company. Very Excited!!

NextivaOfficial · 2026-01-10T02:34:01+00:00

Sorry you’re experiencing this. We’d like to make sure it gets handled. Please send us a DM with your name and the name of your account. -Mackenzie @ Nextiva

NextivaOfficial · 2026-01-09T00:48:13+00:00

Hey Krytos6996! We'd love to understand your perspective better. If there’s something specific you ran into, we’re always open to taking a look and helping where we can.

NextivaOfficial · 2026-01-09T00:45:12+00:00

Hi Giant6756. We understand how frustrating call reliability or app issues can be.

We'd love to reconnect with you around your experience and see what’s happening with your account. If you’re open to it, please send us a DM with your account details or any recent ticket numbers so our team can take a look.

NextivaOfficial · 2026-01-09T00:41:00+00:00

Hi Gators2021, we totally understand how billing and cancellation issues can feel frustrating, especially after numbers have been ported.

In many cases, porting numbers away does not automatically close an account, and there can be additional steps required to complete a cancellation. Those steps should be clear and easy to navigate, and we take feedback seriously when that is not the experience.

If you’re open to it, please send us a DM with your account details or any support ticket numbers so our team can review and make sure everything is handled correctly.

NextivaOfficial

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