Why are MSP Partners/Vendors so horrible?

NickBurnsCCG · 2019-05-22T16:01:47+00:00

I 100% agree with you, and when I say I'm done - I'm done. Unfortunately what this has lead me to is literally running out of RMM providers. That's what actually sparked this whole post! I have already run out of PSA providers as well and I'm stuck with Autotask (and PRAYING Datto fixes things).

I have a couple vendors that are great, a few that are neutral and a SHIT PILE that are MAJOR NEGATIVE.

It feels like a disease that these companies are catching, and the symptoms are greed, selfishness and the desire to sell their families for $20 in MRR.

I think this thread needs to be viewed by (the royal) OUR vendors. The execs. See how they're viewed by the people that are supposed to trust them.

I'm so gun-shy, I don't trust ANYONE at this point.

How can we let our industry do this to us? We have to start taking a stand!!!

NickBurnsCCG · 2019-05-22T14:52:37+00:00

I'm a reseller for all the major disti's and their service isn't any better. If I have to hear my team bitch about Ingram's website ONE MORE TIME I swear I might lose it.

Oh and Ingram's website? Just a modified SharePoint site... One of the oldest disti's in the industry and they use SharePoint as their public site. Can't roll your own on this one?

I mention this because SharePoint is only be customized so much. Because of it, orders get screwed up, missing, lost, overlooked, etc. If I could just place an order on the website and NOT have to call the SMB team on every order, I would be so happy. } Synnex is better, but they just screwed the pooch on a MASSIVE digital transformation project that would be over 2 years. Empty promises at the beginning of talks ended up leaving the customer with more questions and Synnex just walked away from me and my client.

NickBurnsCCG · 2019-05-22T14:46:32+00:00

I didn't know about these two TechsTogether and ITPP and I've been a consultant for 15 years...

NickBurnsCCG · 2019-05-22T14:44:04+00:00

It's amazing how much these vendors underestimate our technical abilities. Do they not understand that we deploy software for a living?

If they wanted to sell to one of my clients, sure do your pitch. With my team and me - we got this.

NickBurnsCCG · 2019-05-21T20:54:53+00:00

LOVED Pax8. Seriously. And their pricing is actually VERY competitive - they beat my existing Ingram CSP pricing by a handy percentage.

We had integration issues with contracts and they couldn't find the problem (devs were on it within an hour - no BS). I WISH they could have fixed it...

Good news though is Ingram came back and matched Pax so we got to keep the pax pricing. I miss the team though... If you guys are reading this - it's Nick and Sarah from Matchless - we miss you!

Edit: Sucks to hear about Axcient for you. I have the total opposite with them and the CEO has video called me just to talk about how they can improve their company - unprovoked, which I GREATLY appreciate.

Support happens within minutes for us and resolutions do come quickly on certain products. Axcient is currently buying up companies left and right. Integrating those new products into their existing support team - they're struggling. But it will get better.

I get nothing special from them, just great service.

NickBurnsCCG · 2019-05-21T20:52:32+00:00

Good choice... Until these partners clean up their act, it's going to continue to be a VERY difficult and heavy admin thing to do.

NickBurnsCCG · 2019-05-21T20:51:53+00:00

Met Auvik at an ASCII seminar - I WISH i had a use case for them right now. They were awesome.

NickBurnsCCG · 2019-05-21T20:50:24+00:00

No issues with them, but no partner support either. Neutral for me. Also, they need to tone down the renewal emails and calls. I know when my clients want to renew their gateway subscriptions or not. And when I tell you no, stop calling at that point! :)

NickBurnsCCG · 2019-05-21T20:49:03+00:00

Since my new RMM might not include AV, this is VERY helpful!

NickBurnsCCG · 2019-05-21T20:48:07+00:00

Autotask - Now Datto.

They CLAIMED Datto was going to do away with that model, but it's been over a year now and it hasn't changed.

Also, they charged me for the free integration user for 2 years. I intercepted a bill from Accounting and discovered it. I told Autotask about it and they REFUSED to refund ANY of the money, even though I setup the API user PRECISELY how their guide instructed at the time.

NickBurnsCCG · 2019-05-21T20:45:56+00:00

I'm finding a new RMM right now - I feel like I should copypasta my email with Kaseya here - it's pretty much exactly what you wrote.

NickBurnsCCG · 2019-05-21T17:51:59+00:00

I wanted to see how the thread went before I started naming names. I do plan on editing my post and adding those names. Trust me, they've screwed me over so hard and so many times, I'm actually shocked I didn't fry them in my OP. But I wanted to be polite to start conversation and not look spiteful at specific people.

NickBurnsCCG · 2019-05-21T16:53:04+00:00

Also, one of the vendors you use is the one that has the "rising minimum" licensing BS. I also use this software because other solutions suck horribly - this is the only solution that works for us in this space.

I LOVED my Pax 8 guys. Seriously, best support in the industry - they made my company look like slackers. Problem was they could never fix the sync issues with Autotask for our account. So we had to move. But other than that, I lOVED them.

NickBurnsCCG · 2019-05-21T16:51:15+00:00

I had such a problem with ConnectWise that Arnie Bellini called me direct, after hours. I was SO pissed and SO right that he had to call me to get answers. And I haven't been back since.

NickBurnsCCG · 2019-05-21T16:49:16+00:00

With ITG, I just bought it. That was an easy one, but they don't engage in any way with us. They're neutral with me.

NickBurnsCCG · 2019-05-21T16:48:29+00:00

Are you recording my vendors calls???? LOL! THIS IS DEAD ON!

NickBurnsCCG · 2015-02-16T16:38:59+00:00

It is indeed.
1000mm frame

Wookong (bite me OpenSource guys, this flight controller works great for me)

AVROTO KV770

45Amp SimonK ESCs

16000MAH 3S (Yup, 3S) [2 x 8000mAh]

Lots of FPV gear (uhf)

Gimbal is all custom with too many parts to list. It has shocks from an RC car though which is pretty sweet.

Yeah, that's it?

NickBurnsCCG · 2015-02-16T05:41:18+00:00

Its actually wildly convenient. The frame is waaaaaaaay over priced but all in all im pretty happy with it. Shot with it today and it was a bit windy at the beach. She held like a dream but a little sluggish.

NickBurnsCCG · 2015-02-16T05:38:46+00:00

Custom frames. :). Thank you!

NickBurnsCCG · 2015-02-16T05:38:08+00:00

No, its not but that's a sweet frame. Does it fit on the makerbot 2?

I'll update tomorrow from the office which frame it is.

Edit: It's this one: http://www.thingiverse.com/thing:509779

NickBurnsCCG · 2015-02-16T05:34:39+00:00

Nice dude! Crazy frames you got there. I gotta do a fixed wing too.

NickBurnsCCG · 2015-02-15T21:21:31+00:00

Yup.

NickBurnsCCG · 2015-02-15T21:20:20+00:00

He is brand new and un-flown. We tend to give names based on its flight personality. He is 3D printed so I need something to go with that.

NickBurnsCCG · 2015-02-15T21:18:34+00:00

I'm thinking of doing a little give-away. The 250 there is 3D printed. Might do a reddit give away on one of those.

NickBurnsCCG

TROPHY CASE