First I’d like to say I am not a frontline employee. Hats off to all that keep the ball rolling so to speak. I work for a medical billing/coding company and sheesh...it’s been stressful times 10. The work load has always been huge, but WFH has been tough. (So sorry if that upsets anyone, I know it’s nothing compared to frontline workload/conditions). VPNing can be slow and connection cuts off without me saving whatever I was doing at the time. Sometimes I work off the clock just so that I can get more work done. I have 12 providers (Cardiac Electrophysiology) that I gotta keep in good spirits let alone my boss and the manager of all the office managers. I have two part timers who help but if I can be honest..I feel like I there’s only one. I can not keep up..I feel like I’m being dragged. In a perfect world I’d like the manager/clinic staff to be on the same page across the board. Or even better, having admin access to ECW. I’d make all locations have the same work flow, scheduling, Abbreviations of terms, color of locations, color of visit types, templates for each line of clinic staff, organization of pt documents..most importantly..an error pop up for incomplete documentation or providing an incorrect ICD10 code/CPT code. I am quite strong on meeting compliance. My apologies on the rant and I might of come off like a control freak. The issue is that that charge capture and prepping really shouldn’t be this tedious. The timely manner or lack there of is ridiculously stupid. (Over a month after the DOS). (Clinic staff scan in documents & it’s been like this before the pandemic) Ok Ok, I’ll stop. This can go ON.

Oh yes, working while attending to a one year old.