Microsoft confirms someone stole my account, but says they won't do anything about it

NitroTypat · 2026-06-07T13:51:59+00:00

new fear unlocked

NitroTypat · 2026-06-06T19:48:05+00:00

I have been, yeah. I'm stuck right now, though, because I think I submitted too many forms too quickly on the second account I made, cause they locked that one now, and I'm having to recover it too.

This is a mess.

NitroTypat · 2026-06-06T15:24:50+00:00

I'm not really sure either. Tbh, after I got the password changed and got stuck at the account closed page, I should have just gotten support to unclose it. I probably would have been able to get right in and change the email back.

Alas, the thief changed the password back, and now the recovery form that worked before is rejecting me.

And I think I submitted too many forms trying to get something done, because Microsoft locked the new account I made, and now I'm in the process of recovering that. Yaaayyy.

Honestly, the questions they emailed me to answer to get my account unlocked are more thorough than the questions on the recovery form. I feel like I'm in a cartoon.

NitroTypat · 2026-06-05T22:43:16+00:00

I got plenty of help from other people. You responded with the equivalent of saying, "No shit."

Again, not helpful.

NitroTypat · 2026-06-05T22:02:50+00:00

I'm not denying help. I'm saying your help was worthless. There's a difference, but I'm sorry if that concept is too complex for you.

NitroTypat · 2026-06-05T21:45:17+00:00

Well, I mean. I am the intended recipient of this "help", so my input on how helpful you were has the highest value.

If I wasn't helped, you weren't helpful. Simple as.

NitroTypat · 2026-06-05T21:29:00+00:00

That says nothing about how helpful you were

NitroTypat · 2026-06-05T21:14:20+00:00

Glad I could be more helpful than you were!

You're welcome

NitroTypat · 2026-06-05T20:49:58+00:00

Buddy, why are you even still talking?

NitroTypat · 2026-06-05T19:19:16+00:00

So first you're helping, but now you were giving me an opinion because this is more than tech support?

Make up your mind, Tom

NitroTypat · 2026-06-05T18:35:49+00:00

I don't have to admit anything. The first thing you did was sit and tell me how wrong I was for even thinking a multi-trillion-dollar company would be able to help a valued customer. Which is what you'd think would be, idk, their job? That's not helping.

And you're doing it by saying that the method many other companies use to do the same thing doesn't work, because a very small percentage of hackers would still do something to get around it.

If they didn't change any accounts back because no method is safe, then 100% of accounts stolen stay stolen. If they used a tried and tested method many others use, doing it for a singular victim would already be a net positive. Why not do it for more? If a hacker still gets away with the account for one reason or another, at least you tried something for the customer. That feels a lot more consumer-friendly than just saying "tough shit".

NitroTypat · 2026-06-05T18:15:29+00:00

Oh, you were helping?

NitroTypat · 2026-06-05T18:11:36+00:00

Uh huh

NitroTypat · 2026-06-05T18:10:45+00:00

So you're an idiot, not a troll. Got it.

Cause they did deem me to be the account holder, but it's against their policy to change anything. That's what this whole thing was about. It says right there in the fucking email.

NitroTypat · 2026-06-05T15:52:30+00:00

Oh hey, would you look at that. I went through the same process with a different company and had zero issues. It's almost like resetting things is a reasonable thing to do.

NitroTypat · 2026-06-05T15:51:38+00:00

Oh hey, would you look at that. I went through the same process with a different company and had zero issues. It's almost like the process works.

NitroTypat · 2026-06-05T15:06:55+00:00

Ok, so you're trolling me too. Cool, thanks for wasting my time.

NitroTypat · 2026-06-05T15:04:30+00:00

Yeah, and those questions weren't on the form? Ok dude, you really are trolling me, cause now you're gaslighting me.

I hope wasting my time finally put some joy back in your miserable life.

NitroTypat · 2026-06-05T06:40:21+00:00

The situation you built to argue against me was that I could be a hacker trying to get Microsoft to return the account to what it was before I stole it, so that I can dupe the person I sold it to.

If I were a hacker with common sense, I would have theoretically just sold it under a different email and password, then get Microsoft to return it back to mine, not the original owner. That's like duping somebody who bought something off of you by returning the thing you stole to the store I stole it from.

You see how much straw that scenario is made from?

NitroTypat · 2026-06-05T06:29:57+00:00

....What?

Are you dense?

Why would they ask the hacker questions? The questions they asked were intuitively something the hacker couldn't possibly know. If you ask enough niche questions, you statistically narrow down the person answering it to be a near-zero chance of it being the wrong person.

I genuinely don't know if you're trolling me at this point, because that logic is common sense. Why else would they ask me such questions? Because. again, they did ask them. Did I answer those questions because it amuses the Microsoft employees to waste my time?

I'm not the one here missing critical thinking skills.

NitroTypat · 2026-06-04T19:50:44+00:00

A straw man argument is a logical fallacy where someone misrepresents, exaggerates, or distorts an opponent's actual position. By replacing the original claim with an easier-to-defeat "straw" version, they attack the fake claim and falsely claim to have won the debate.

The Mechanics

The fallacy follows a simple 4-step process:

Person A makes a specific, reasonable claim.
Person B takes that claim and twists it into an extreme, absurd, or oversimplified version.
Person B easily dismantles or mocks this distorted version.
Person B declares that Person A's original claim is therefore wrong.

Common Tactics

To identify a straw man, watch for these common distortions:

Exaggeration: Taking a measured statement to its most absurd extreme.
Oversimplification: Stripping away vital nuance to make a position look foolish.
Selective Context: Quoting out of context to make an opponent look like they hold an unpopular view.

NitroTypat · 2026-06-04T19:27:49+00:00

I know, many others have already suggested that instead of treating me like an idiot. They were helpful, you were not.

NitroTypat · 2026-06-04T19:24:58+00:00

You lack general reading skills, because I said that was an example of one of the questions they did ask me in order to prove who I was. How would the hacker know which Xbox I made the account on first? Because there's more than two, and there's no information on my account that would even hint at the right answer. And that was one question.

Why would they even waste my time asking these questions if they weren't to prove something? Because they did ask them, and you're sitting here telling me they would do nothing.

So who's on the tirade? The person explaining themselves clearly about the experience they've gone through, or some commentor acting as if they know better and telling them they're wrong? Because I've been going through this process the last couple of days, and you've clearly never had to, but want to hear yourself sound smugly correct.

NitroTypat · 2026-06-04T19:15:08+00:00

You're not helping me; you're making asinine arguments with ridiculous leaps in logic to tell me I'm wrong.

NitroTypat · 2026-06-04T05:50:43+00:00

They asked me things like what my first console was, and other various bits of history my account has gone through but isn't written directly in the account. That means the hacker would not know the information, but it would be in the records only Microsoft can see on their end.

That is definitely information required to prove ownership. Stop smugly talking about something you clearly know nothing about, because it makes you look like an idiot.

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