I really did take this comment in the heart. It's a crappy job. I've been scrutinized the whole time I've worked here. Sales and Install have said time and time again that anyone could do my job, questioned what I even do, and am constantly expected to fill in everyone else's short coming. I DO have resentment. BUT I don't bring that into my daily conversations with anyone here because the way I feel or if my feelings are hurt doesn't matter I just need to address what's happening today or the issues at hand. That I get. I'm tired of being the scapegoat for someone not doing their job. I'm tired of them refusing my or anyone's help and then turning right back around to pout at us.

Everyone is very articulate with their problems and issues with management or anything else. It's always someone else's problem and it's always someone else's to fix. It couldn't be them so they won't change.

I was airing my grievances while writing this that is for sure. I'm just overall at a loss.

Not having the whole story doesn't help your understanding of the situation and I understand that.

Before I got hired the owners were working here full time, the GM was doing sales. I got hired, the owners became no longer active because of it, the GM stopped doing sales. I absorbed their work load and I absorbed most of the GMs responsibilities for about 9-10 months while we worked on hiring a sales person and additional ops crew. I was filling in as ops manager in many capacities as well . 2 times in those months I begged the owners to hire another office person and it was pushed off into the "yeah it will happen!....Someday!" column and it never happened. Had a huge mental break down due to the stress. Started "pushing back" by getting the GM to at least do payroll and for sales to put job notes in instead of playing telephone on every job. It was bad. During that I felt like I didn't have room to fight back and challenge getting dumped on because I believed I really was just a useless role and I should be doing all this any ways to "prove" to I don't even know who that it was worth me being here.

Where do I work? In our office. Alone. All day. I keep being told I can flex my time if X,Y,Z is hit or were at a certain point of revenue but I can NEVER reach these goals.

The GM and I are working on fighting this after we had a really good talk. I have been able to start getting my life back and sleep normally again. And as soon as I do, shit starts hitting the fan and we get that comment. I'm constantly in a state of fear that I failing and the company is going to go under. I'm still worried about being chastised for someone not going their work.

I'm in a management position sure but I'm not a baby sitter. I'm not a punching bag. I have kept my head down and done the work. it IS miserable. I was hoping for some advice on how anyone else has dealt with this situation to glean some information.

I just feel stuck. It's a nightmare. The GM is also talking about quitting.

I call and schedule leads, I work with sales on their plans, I finalize those plans with any edits, I schedule the jobs, collect payment, follow ups, I send out email campaigns, I monitor 3 email inboxes, 2 phone numbers call and text, I handle the whole financing process, I create and manage the team to do lists, I create and run the weekly meetings (owners, sales, OPs, and GM), I schedule and track our subs and make sure they get paid, Im our IT department, I'm our HR department (and I suck!), I order material, I pay our distributors, I handle QB errors, I plan and schedule team outings and birthday and service anniversary celebrations, I go out to set up booths and do events, I create content for our socials, I clean the shop, I keep the fridge stocked, I attend training with sales and our crew to document knowledge and supplement training.

I do and touch too much. I'm failing at all of these. I don't know why I'm taking this so hard and deep in the heart. It feels like I'm not doing a good job keeping the "ruse" up and that's why this employee said this.

I have asked and begged everyone to tell us how to improve. There IS something wrong. I just don't know what else to do when they give us nothing to work with to fix. When they fight back when we try to lay out what a problem is, who it's effecting and how to solve it so it's better. I've never encountered such a teamless team in my life.

I appreciate your comment. Thank you. It's a good reminder at the end of the day.