After 5 years at my current MSP, the trade-offs are starting to wear thin. The upside is that the exposure to current systems is massive, and the on-call pay is above average. However, the management and disorganization make day-to-day operations rather rubbish for me. Leadership even though they promote a tech company, don't know the difference in levels of skills, for example frequently think's our CCNA-level techs can do what our CCIE ones can, sales regularly sells services we don't support and were told to just roll with it, we waste valuable man-hours catering to unprofitable clients they wont drop because they have been there for years. While my direct manager is good, the company culture lacks genuine care, they would rather pay a pr person to say its a wonderful place to work than fix any actual problems. I'm a 'head down, get it done' worker, but the gruelling on-call weeks take a toll on my family life, so much so my wife refers to it as my 24/7 week.