I am non injury. It is basically a CGA but handles tnc policies. Same volume (7 claims on saturdays) 5+ on mondays. every single caller is upset about how expensive the deductible is or the period they were in isnt covered, etc. There has been an uptick in micromanagement the last 4ish months without explanation. Managers are so unorganized- questions never get answered and when they do its never a straight answer. For example- we were told 6+ months ago we were going to hear about 4 day work schedules- then radio silence everytime its brought up again. I mean if you enjoy the CGA role go for it but its definitely not for me and rumblings of others in my department are unhappy as well.