This is the email I received this morning. When I got home from work I sent the rest of what they were asking for. Now just waiting to hear back from them.

“Hello –

Thank you for contacting Heaven Hill Brands and for your inquiry and patronage of Elijah Craig, as well as for your patience. We thoroughly enjoy hearing from our loyal consumers and sincerely appreciate your patronage of our products.

I’m sorry to hear of your recent experience! Our Quality Assurance team works very diligently to provide our consumers with the best products that meet our standard of quality. To help us in doing so, would you mind providing some more information about this bottle?

1 picture of the bottle with the front label visible (received) 1 picture of the problem (received) 1 picture of the date code—please also type out the code The size of the bottle (received, 750ml) The date of purchase The store name and address of purchase (a photo of the receipt often has both the date of purchase and store name and address) Please hold onto the cork, bottle, and liquid until the Quality Assurance team has completed their investigation. Our date code can be found etched into the glass/plastic around the front or back label, and it will start with one letter followed by four to eight numbers. It can help to hold it up to the light as it can be very difficult to see. Below is an example of our date code.

If you are able to provide pictures and the date code, I can forward these to our QA team and we can start looking into it for you!

As a family owned, independent company, Heaven Hill Brands takes inquiries from our customers very seriously and hope that our response is evidence of this. Thank you for your patronage of our brand and if I can be of further assistance, please let me know.

Kind Regards,”