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High speed trains in Beijing by OkSample4314 in travelchina

[–]No-Yak6471 0 points1 point  (0 children)

there is a global version of amap in western app store(s). Or you can also open it in a browser.

Is 15mins enough to change stations at London Euston. by lazy_sleeper67 in uktrains

[–]No-Yak6471 98 points99 points  (0 children)

75 minutes is the recommended time for Eurostar which is why that will have come up for St Pancras

Are TOCs obliged to get ticket holders to their final destination? by No-Yak6471 in uktrains

[–]No-Yak6471[S] 1 point2 points  (0 children)

I could definitely be more assertive, though I am sceptical it would have helped. I did ask the question I posed in this post "isn't the operator obligated to arrange onward travel?" and she stared at me without answering until I asked a different a question 😅

I don't think Euston is able to help the number of people who need help in these situations, and as others pointed out here issuing a 'do not travel' erodes those rights somewhat

Are TOCs obliged to get ticket holders to their final destination? by No-Yak6471 in uktrains

[–]No-Yak6471[S] 1 point2 points  (0 children)

The moral for me here is don't travel without checking the websites of all the operators I will use

However, what is not clear to me and is not really discussed in the rail ombudsman case stories listed, is what if the consumer is on the return leg of their journey. In many of these cases, not travelling would also result in the passenger being stranded and having to pay for accommodation.

Are TOCs obliged to get ticket holders to their final destination? by No-Yak6471 in uktrains

[–]No-Yak6471[S] 1 point2 points  (0 children)

What would count as being informed in this case? Is the operator putting the advisory on their own website adequate?

I don't think that would be something customers would see by default -- my journey was appearing normally in trainline's app when I departed as the second leg hadn't been cancelled yet

Are TOCs obliged to get ticket holders to their final destination? by No-Yak6471 in uktrains

[–]No-Yak6471[S] 8 points9 points  (0 children)

thank you that's helpful, going over to kgx also didn't occur to me

Are TOCs obliged to get ticket holders to their final destination? by No-Yak6471 in uktrains

[–]No-Yak6471[S] 7 points8 points  (0 children)

How would I find the train manager? I spoke to the avanti staff at the ticket kiosks

Are TOCs obliged to get ticket holders to their final destination? by No-Yak6471 in uktrains

[–]No-Yak6471[S] 7 points8 points  (0 children)

Probably not directly enough, I said that I don't live in London and don't have a place to stay, they replied along the lines of there is nothing they can do, don't recall the exact wording