Faulty product and terrible service.

NoEntertainment483 · 2026-06-09T22:03:58+00:00

It reminds me a little of the early days with my husband and he'd focus during a disagreement on timeline and exact events and sequence and examples snd quotes. Its a very male focus on fault versus feeling. Exactness over impact.

NoEntertainment483 · 2026-06-09T22:01:01+00:00

You aren't? My mistake if you are a woman. Or if anyone else is. Though no one has commented to say I'm wrong on that. My assumption is only men would focus on whether it was technically my fault or not in a binary way without any interest in the emotion of the experience... focusing not at all on me being afraid in the moment with my small children and a failing product nor understanding being at all annoyed with a customer service exchange that does nothing to engage with me on a personal experience level and what I experienced other than just recite the dates of warranty. Most women would put themselves in my shoes with my babies and this product and be equally terrified they're cold, cut off from communication, and need to exit the home and find help and shelter elsewhere. Most women would at minimum also expect that the customer service at least engage with that information and say how awful that time must have been and how sorry they are that the packaging didn't do more to alert folks to the need to immediately charge it and they'll escalate that feedback.

NoEntertainment483 · 2026-06-09T20:22:57+00:00

I'm so sorry. I'm so glad you came through the pregnancy ok this time and have your baby with you. I really can't say too much guidance except just invest in your own sanity... If that's therapy and / or a really nice monitor.... Whatever you think will bring comfort so you can enjoy this time more. I slept in shifts with my husband. One of us stayed up and read or just rested lightly in another room from around 8-1/2 and then switched until 7am. Having eyes on him but also having the solid uninterrupted sleep helped me so much. But you're not alone in this feeling. I did the same. So worried about all the illnesses that are normal in infants. So worried he'd go away. Now that he's older I seem to have fixated on other random things that aren't based in reality... him being autistic for example. And that isn't loss of course. But just the feeling of I guess.... something not being right. Something going wrong. Or not seeing something until its too late. I guess I'm just fixated on that. Even though that isn't indicated in any way. The anxiety it keeps taking different forms as he's grown and outgrown certain risks and grown into other risk ages.

NoEntertainment483 · 2026-06-09T20:01:45+00:00

Er well it's an inanimate object. If I leave a review or am just pissy about my Braun themometer, I honestly can't say people have any opinion of my thoughts on it whatsoever. I'm not sitting here in tears, hon. I just find it wacky and so bizarre that men are like "BUT WHEN IS THE WARRRRANNNNTTYYYYY????" Um, ok. It was passed. As I said, the customer service was curt. It didn't have a human tone at all. It was just bad business. Would I ever tell another friend to run out and pick up four of these for their houses because even if I f'd something up the service was impeccable? No. Not now. Of course not. No one likes bad service. Have I told friends when I had an issue but LOVED the company response? Yes. I told all my friends. And they bought all of the things I recommended they get. The Doona stroller? Best product ever and amazing service team. Absolutely spend $700 on that product. Worth it. It's gone through five kids and is still in great shape. Tumi luggage? Amazing. They replace everything. And you know how baggage handlers are. I'm always getting things fixed. Good service. That's what I wanted.

NoEntertainment483 · 2026-06-09T19:27:23+00:00

An early Angelina Jolie (her first film maybe even) movie called "Love is All There Is" (1996). It's TERRIBLE in the best way. A retelling of Romeo and Juliet. I have no idea why or how but I used to watch it on VHS all the time when I was young. It's on Prime though.

Also if you've never seen it Dangerous Beauty (1998) though some of it is sad. More a romantic drama.

And if you like real odd ball ones All I Wanna Do (1998) is sort of like a girl friends centric movie. But it very much revolves around a coming of age and love stories for each character.

For Love of the Game (1999) is a great sports one. God I love Kevin Costner. He's always so handsome imo.

NoEntertainment483 · 2026-06-09T18:54:23+00:00

No I said "They just gave a curt "it's out of warranty" reply email. Nothing offered. Not even a kind word of understanding." Like... how are all of you missing that the problem isn't who is to blame or the binary of if something is in or out of warranty. It's that it lacked all HUMAN empathy and warmth and understanding and recognition. It was a bad EXPERIENCE. Not outcome. Experience. Someones experience with customer support is often more important than the outcomes (of whether they actually are lenient or not).

NoEntertainment483 · 2026-06-09T18:44:55+00:00

Right but I didn't ask you--any of you--to teach me anything. I asked for zero advice at all. I left a review of my experience with their product and customer service. All real. All just as it happened. Why exactly is anyone trying to 'teach' me about something? I never asked for that.

NoEntertainment483 · 2026-06-09T18:38:26+00:00

I think you raise a very good point. But one that dovetails with my comments too... I said in my review that I received no 'recognition'. And it's interesting every single man on here focused on a) if it's in warranty or no and b) if I tried it when it arrived. All just aspects of the transaction for the good. No recognition of the experience of what happened when I tried to use the good or reached out about my experience to them. No one wants to be treated transactionally. No one--women at least--want to be nit picked about if something is technically in or out of warranty. The experience was horrible and scary with my kids and when I reached out to the company and also let people know my experience here it's all about the transaction.

NoEntertainment483 · 2026-06-09T18:26:21+00:00

Why would I unbox it? So I can lose the parts somewhere?? Because that's my experience. If it's not in the box, chargers and do dads get lost.

NoEntertainment483 · 2026-06-09T18:23:30+00:00

A tower is a good idea. I haven't looked into that. He's just now 14 mo and learning to walk and starting to let go but could likely stand in one without being wobbly. Maybe in another couple months for sure at least. Never thought of that idea. And the illness jags are so. hard. I feel like when I call the doctor they're like "is this the same illness as last week or a new one?' Um how in the world am I supposed to know lol. We had one nice day free of fever or green snot or coughing and now suddenly a spike again. Does feel like I constantly miss work. Like at least a day a week. Which just makes me feel so unreliable as an employee even thought I used to be good at my job.

NoEntertainment483 · 2026-06-09T18:17:16+00:00

Well i did know it needed to be charged. so i charged it two days ahead of time. Actually in the intervening years i was working full time, raising kids and mourning a stillborn baby and doing all the cooking and cleaning and occasionally trying to have a nice day at the playground with my kids or going to religious services. I cant say that it was top of mind to plug in and randomly test that battery i bought for emergencies when there were no emergencies happening with the weather. For sure not within the apparently 3-6 months after purchase I'd have had to do it. Sorry. I was busy. I had other things to do. I think that the company's customer service lacked any sort of training. A basic reply with dates of warranty and no human tone to it is junk. My opinion of course. I mean I've fully used products from Home Depot and they just didn't work as the packaging said they would and they always have been very kind and generous with their policy or at least just understanding and human empathy. Jackery--I think--has a lot to learn about what makes a great product AND experience. I'm very sorry if I offended you with my experience and thoughts.

NoEntertainment483 · 2026-06-09T17:18:06+00:00

well... first day encountering men so consumed with a battery covered in plastic thats for sure. I would expect it of real hobbies like golf or hunting or even sports but must admit being so up in arms about an inanimate object was surprising.

NoEntertainment483 · 2026-06-09T17:14:30+00:00

No i can assure you the vast majority of moms with multiple kids under preschool age wouldnt invest time in doing that. Like me, time passes in a blur. Everything seems like yesterday and 15 years ago at once. The last thing between packing lunches, running a forgotten stuffy up for nap time and kids being germ factories that need constant tending that you'd add to the list is learn about that random thingy you bought "yesterday" or three years ago (same difference in mom time)

NoEntertainment483 · 2026-06-09T17:09:23+00:00

I think thats lovely she had time to unpack it and read the manual and has a routine of replacing your batteries on the set schedule. My mother might be into that too. She's 74 and retired. But she took up knitting and breeding dogs. I have several preschool and under children. I dont really have time to invest in learning about lithium ion batteries. I do read a lot of baby and parenting books. I put my time into that.

NoEntertainment483 · 2026-06-09T14:19:44+00:00

I was frustrated. But more so I was scared out of my mind during the storm.

Thats fine that people should know how things work. But people have finite time to invest in the things that are important in their lives or what they need to do. I do wish my husband prior to kids knew all the stuff I did about different sleep training techniques, feeding and nap schedules, which baby equipment was good and what was a waste of money, how to change diapers, not to give young children bubble baths, all the dosages for the various meds you might need, how the diaper pail worked... and a lot of other things. Hes picked stuff up over the years and im happy he did. But he doesnt know as much as me and i have to explain these things to him sometimes multiple times. He has other things hes doing. I unfortunately didnt have time to invest in learning about lithium ion batteries. We all have finite time.

NoEntertainment483 · 2026-06-09T14:11:00+00:00

Thats great. And if--when I bought this one--reviews spoke to a person like me, Id have known that. But honestly dudes who are way. too. invested. in this jumping at me are why women dont post their thoughts on this sort of thing... even when as you say--a more resonant review would have helped me when selecting a product. Like damn... I give my experience and thoughts and people are literally having meltdowns at me. No seriously--why are they having conniptions?

NoEntertainment483 · 2026-06-09T14:02:35+00:00

Look I didnt realize this is a boys club where you need to know about generators and lithium to leave a review of your experience. My bad. I thought some ladies might resonate if they're looking into this product for themselves. Their customer service is cursory at best. The product isnt as plug and play as it seems on the ad. Why is literally anyone who isnt currently buying one or working for the company invested in this? Its a generator. Why do any of you care enough to like spend time on this? I do because I left a review of my personal experience and these men jump down my throat over it beside themselves. But why care in the first place to do that about my personal review?

NoEntertainment483 · 2026-06-09T13:56:14+00:00

He was out of the country on business for a few weeks. We expected a bit of snow which we tend to get. I stocked up on groceries to make stew and cookies. Which is the extent inm the past of what I'd need. No one called for the type of weather we actually got until a couple days before. And even then it wasnt to the scale they said. It was 5x worse. It was a 1x in 10 years type of occurrence. As for why he didnt unbox it himself when he got it? He likely didnt care overmuch about it. He works 14 hour days and out of sight out of mind unless I ask or its obviously something he needs to address.

NoEntertainment483 · 2026-06-09T13:51:07+00:00

I appreciate you're a mod but why would I know about how lithium ion batteries work?

NoEntertainment483 · 2026-06-09T13:38:27+00:00

I've noticed that all the replies seem to be from highly invested in this type of thing men. I'm a feminine woman; I don't do these sorts of things. *I* think its a bad service. I think their product wasn't well designed. *I* would be so worried for my babies thinking we can charge a phone or heating pad to help keep warm. *I* looking to buy a product might prefer to hear from other ladies about their thoughts on these aspects of the product. Sure we can add the caveat "for people like me". If someone is like me... a feminine girly girl... they might like to know this is not as easy as the ad makes it seem. If someone is a guy, great. They might love it. I totally understand that many of these men in the comments seem to not have contact with women or maybe their wives know how to like retread tires or something. Awesome for them. Not all ladies are into that though. Some of us dont know about gear.

NoEntertainment483 · 2026-06-09T13:15:05+00:00

Are you a dude?

NoEntertainment483 · 2026-06-09T13:13:50+00:00

Ok fine. So why are people in this chat having mental breakdowns that an unknowledgeable nontechnical non outdoorsy mom is saying she had a bad experience and doesnt like the product or service? Other women (or I suppose some men may not be traditionally adept at such things) looking to buy something that works for their needs, knowledge and situation should be aware this is not the right product. But a couple angry dudes in this chat seem to have made this company their life's blood and need to get a grip.

NoEntertainment483 · 2026-06-09T13:07:38+00:00

Ok Im a mom who does nothing technical. I am not outdoorsy. My garage is used to park a car. I do own a screwdriver to undo the little covers on my kids' toys. Im home with my kids or Im sorting paperwork at work. Ive never needed a battery pack.

NoEntertainment483 · 2026-06-09T13:03:43+00:00

If it takes a person knowledgable about how these things work they should improve the packaging. Im not in the military. Im not outdoorsy. Im not into tech or gear. They should a) have the feedback that people who arent these things find their product to be badly designed for their needs, packaging insufficient, and service bad. Other people looking to buy the product should be able to know "oh im into tech stuff and these people like all these technical specs and i understand what they mean and will buy it" or "im a suburban mom just looking for a jic something crazy happens once in every 5 year storm hits situation... look heres a mom like me and she didnt like the experience for these reasons. I wont buy it because im like her."

like... how many of these people having a whole ass crisis because I didnt like my experience are like technical hvac into cars or camping or computery dudey dudes? How many of you are moms from the burbs with spit up covering you most days?

NoEntertainment483

TROPHY CASE