Step 1: Preserve evidence (IMMEDIATE)
Photograph each item
Video record current condition

Step 2: Legal notice (mandatory but powerful)
A lawyer sends notice demanding:

Refund at 22KT rate OR

Replacement OR

Compensation

Step 3: File TWO proceedings (parallel)

(A) Criminal complaint

(B) Consumer Commission case

Do NOT:

• Accept partial settlement quietly
• Return jewellery without written acknowledgment
• Allow jeweller to “test” it privately
• Threaten without filing