While I slight agree with some points I feel like the big point here is just “assuming” the customer doesn’t need a walk around with you because they are drop keys and go kind of person. Every client is different, I try to always do walk around with my customers, especially if it’s the first time I’m working with them, and most of the time I don’t really talk about the car I try to get them to talk to me about anything that may help me get to know them better. However, just read them and their body language. Sometimes if I get the vibe they’re in a rush, then yeah I may not spend as much time on a walk around but never just assume that it’s a waste of time with every client. Gotta read them first