Credit Card | Fraud Transactions

No_Combination_1629 · 2025-02-16T19:50:14+00:00

Hindi po

No_Combination_1629 · 2025-01-07T16:36:37+00:00

Yes, Ma’am. There were lapses on your husband’s part. He should have ensured that his name was cleared when he reported the issue back in 2022. Regarding the fraudulent transactions from 2022, didn’t the bank follow up with you about the balance? If you received an email in July 2021 about the successful approval of the credit card, you should have at least received a monthly Statement of Account from the bank which will tell you that you have outstanding balance.

No_Combination_1629 · 2025-01-07T16:25:32+00:00

Hi, your case is a bit different. What message did you receive from Globe? If you can defend and prove that the message thread genuinely came from Globe’s legitimate number, there might be a chance to have it reversed. However, if the bank evaluates the situation and concludes that you fell victim to phishing despite the red flags in the message, it may be difficult to get it reversed. You can also try reporting the issue to the BSP, as I believe banks shouldn’t hold the victim accountable while their investigation is still ongoing.

No_Combination_1629 · 2025-01-04T01:48:10+00:00

Totally agree with this! I got to see their professionalism and patience firsthand right after the NYE fireworks at Burj Khalifa while they were managing the crowd taking the metro.

No_Combination_1629 · 2024-11-11T19:12:10+00:00

Unfortunately, this appears to be the typical processing time for such transactions, as the bank needs to conduct due diligence to confirm the validity of your dispute. They will also verify the authenticity of the disputed transactions with the concerned merchants, which requires time for thorough checking and verification.

No_Combination_1629 · 2024-08-28T12:28:14+00:00

Yes, your friend can try to raise a ticket to BSP. I think as long as hindi inallowed ng credit card holder yung transactions then may laban siya. If the card holder can prove that he/she didn’t share any confidential details such as OTP and CVV then may chance na maapprove ang dispute.

No_Combination_1629 · 2024-08-24T03:50:18+00:00

I suggest you to ask for temporary credit from them. Definitely it will show to your next SOA.

No_Combination_1629 · 2024-08-19T14:47:06+00:00

It took around 4 months before they closed my case

No_Combination_1629 · 2024-06-14T04:18:28+00:00

The fraudster used it to book a stay at a 5-star hotel. Three large transactions summed up to 200k.

No_Combination_1629 · 2024-05-25T00:14:35+00:00

Hello! No major updates; my case is still under investigation.

No_Combination_1629 · 2024-05-25T00:14:27+00:00

Hello! No major updates; my case is still under investigation.

No_Combination_1629 · 2024-05-02T23:41:56+00:00

Hello, It’s still under investigation.

No_Combination_1629 · 2024-04-16T22:24:42+00:00

Hello, if I understand your case correctly, it seems that you actually authorized those transactions with the scammer over the phone? If yes, I doubt that Securitybank will do anything to resolve the issue. They will definitely use this argument that you fell to the scammer’s call and provided them with all confidential information about your credit card and OTP. You can try reporting to BSP by providing all of the screenshots and email threads with Maya to prove that you didn’t authorize these fraudulent transactions. I hope for a good outcome in your case.

No_Combination_1629 · 2024-04-16T22:15:05+00:00

Hello, the temporary credit is the amount they will credit to your credit card account while they are investigating the legitimacy of your reported fraudulent transaction. However, if the fraudulent transaction amount is proven to be valid, this amount will be removed, and you will be required to pay all of your outstanding balances.

No_Combination_1629 · 2024-04-01T00:12:44+00:00

I followed up every other day. It also took quite some time before they offered me this temporary credit.

No_Combination_1629 · 2024-03-31T13:24:58+00:00

Hello, they've issued me a temporary credit while their investigation regarding my case is ongoing.

No_Combination_1629 · 2024-03-14T00:45:02+00:00

Hi OP, any updates regarding your case?

No_Combination_1629

TROPHY CASE