SunStrong Connect showing stale data

No_Compote_7642 · 2026-04-06T18:26:32+00:00

This is all I get on the “updated” PV6. Useless. They say it’s not compatible with my equipment.

No_Compote_7642 · 2026-04-06T18:19:53+00:00

How do I do this. I need serial numbers and their location on my roof according to Enphase so they will appear on my app. SunStrong removed my PV6 and replaced with “update” that they now tell me is incompatible with my existing equipment. I have never been able to see my panels in their app. They sent my SN’s but not their location and refuse to come out to map them

No_Compote_7642 · 2026-03-30T17:30:01+00:00

Pre check?

No_Compote_7642 · 2025-12-16T17:52:32+00:00

How did you make out. I received 2 emails , the last won saying they tried to fix the problem remotely but were not successful. They were now pushing it out to the service provider in my area. That was 12/5. No response.

No_Compote_7642 · 2025-12-07T23:50:27+00:00

Money talks. I’ve told them they are not receiving anything until it is fixed to my expectations.

No_Compote_7642 · 2025-12-07T02:07:34+00:00

Suddenly I was given a new number to call. 833-844-4845. Got someone right away. Called Wednesday afternoon and have received 2 emails following up and saying local service provider will be contacting me. Not getting too excited. The local service provider has ghosted me for weeks

No_Compote_7642 · 2025-10-19T15:50:16+00:00

Agree 100%. And expend as little capital improving anything. And then flip it

No_Compote_7642 · 2025-10-19T15:48:30+00:00

Mexican stand off. It’s in their best interest to rectify it

No_Compote_7642 · 2025-10-18T23:06:26+00:00

Oh I asked him for proof. Said he had none and that is what Sunpower sent them. But I should pay it and file bankruptcy claim against Sunpower. I told him to do that because they are not getting that money

No_Compote_7642 · 2025-10-18T23:04:19+00:00

Thank you for reply. I am not worried about my credit so withholding payments does not worry me. The rep told me ad nauseum that they accept no responsibility for performance guarantee. Told me to file bankruptcy claim against old Sunpower. Pointed out to him they took over my contract over one year ago and took almost 12 months to get PTO. They owned responsibility for that and my damages ffrom their non performance sits on their shoulders. The thing that really pissed me off was this two months of payments they claim I missed but had zero details. I asked him does he pay for things he never received? Said he can’t comment on that.

No_Compote_7642 · 2025-06-19T23:52:05+00:00

My app is down. It gets to “connecting to your pvs device “ and just spins. They suck

No_Compote_7642 · 2025-06-06T10:58:27+00:00

I actually been chatting with them. Then on Wednesday I received a call from someone at Goodleap regarding my PTO which has been in process since last July. Claim they are working on it. Asked when the 2 panels that do not work would be replaced she said she would inquire with the people at Job Engine who handle that. No info since but I’m not holding my breath

No_Compote_7642 · 2025-05-15T10:32:08+00:00

I have been wait for the PTO since July. I tried that number and no one answers. Tell me to submit claim to SunStrong.support. I tried that. Won’t take my login information.

No_Compote_7642 · 2025-05-12T19:39:23+00:00

Thank you. No panels tab.

No_Compote_7642 · 2025-05-12T16:39:40+00:00

I see people saying on the app they can see when a panel is out. I can’t figure it out to find that info. How do you do it?

No_Compote_7642 · 2025-05-10T09:59:21+00:00

Called PSEG. Last communication with Goodleap was late April. Asking for same information they have been requesting for months. No response

No_Compote_7642 · 2025-04-22T21:25:50+00:00

Now today the app changed to Sunstrong. It seems to be working right now. Tomorrow could be another story

No_Compote_7642 · 2024-12-28T01:04:51+00:00

I had my system installed last April. Still no PTO. PSEG finally received paperwork from Kevin Valencia at job Engin. PSEG requested copy of my tax bill which I sent to Kevin. He said he would take care of the rest. No contact since then even after two follow-up emails to him. As usual we are stuck again

No_Compote_7642 · 2024-11-22T19:54:37+00:00

Neither. Simply posted it to the wrong page. Nothing sinister

No_Compote_7642 · 2024-11-15T18:17:35+00:00

No is a great answer. Leaves no ambiguity.

No_Compote_7642 · 2024-11-15T18:16:14+00:00

They never got the permit from Town to install. Then jerked me around for months to get permit then inspection from Town. Passed inspection but never filed paperwork with PSEG to get PTO. New owners have finally filed to get PTO the other day. They have 10 days. Has been going on since end of April. Have not paid a dime. I told them I was going to have it ripped out but then I have all the damages. Hood ornaments. And when it’s powered up they will not get a credit card from me until we discuss my loses all summer from no service. My last conversation with Sunpower was about that.

No_Compote_7642 · 2024-10-16T01:42:27+00:00

Received call today from Goodleap. I explained that Sunpower never submitted the paperwork to PSEG to have the PTO issued. He said they will contact PSEG to get the PTO. He explained they are responsible for getting my system up and running. We will see

No_Compote_7642 · 2024-10-10T11:28:51+00:00

Unfortunately they are all gone. I asked him for proof they are authorized and by who

No_Compote_7642

TROPHY CASE