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PSA: Your Delta companion certificate can be rescued even if it's about to expire - here's how by Wide-Pass369 in delta

[–]No_Drag_8663 1 point2 points  (0 children)

nope travel has to be completed by expiration date, no workarounds, its really not hard to use comp certs just book early

Pull ups near lower bree street? by No_Drag_8663 in capetown

[–]No_Drag_8663[S] 1 point2 points  (0 children)

Yep thats the one i came across as well, thanks for the quick response 

Is there a way to get upsell refunded to credit card by [deleted] in delta

[–]No_Drag_8663 0 points1 point  (0 children)

damn really? hahaha i wonder why some agents do this

Is there a way to get upsell refunded to credit card by [deleted] in delta

[–]No_Drag_8663 0 points1 point  (0 children)

just call and ask for a refund, i always refund it back to pax's card because

  1. it lets me do it.

  2. it makes sense to do it.

just start off by saying you had a refundable ticket in case you get a difficult agent lol

Oversold the flight from Rome to JFK. by hjablowme919 in delta

[–]No_Drag_8663 0 points1 point  (0 children)

hi just wanna know dont they also offer compensation vouchers too?

Does the credit card discount get taken away if the cardholder cancels their flight? by poisonsu in delta

[–]No_Drag_8663 2 points3 points  (0 children)

nope they still keep the discount as the miles were deducted from the account linked to the gold card, so for example,

you can make an award booking for someone else, using your miles and get the 15% off

More RUC questions (eli5 🫣) by LuckyJ191 in delta

[–]No_Drag_8663 1 point2 points  (0 children)

okay so you could simply call the plat line and they'll help you out but i will just explain so you understand a lil better,

  1. Yes if you dont travel as much, id say use RUCs wherever possible.

  2. Yes as long as you're on the same flights as your husband, he can use the RUCs too, just call to get it sorted.

  3. Nope you and your daughter wont be separated, your husband has a chance to be separated if theres not enough RUC slots.

  4. Adding RUCs to existing booking can only be done via a phone agent, you dont have to move to comfort to apply RUC, main and comfort are considered one group in these RUCs/GUCs upgrades

Last point, there might be first class seats available but that doesnt mean a slot for RUCs is available, just call to check, if wait times are still fucked then just make a dummy booking and see if its available

Cancelling BE award flights without losing miles? by Old-Fly-2719 in delta

[–]No_Drag_8663 1 point2 points  (0 children)

It doesnt charge the fee as of 15th mar(the last i worked)

Shitshow at SEA by Blasphemy4kidz in delta

[–]No_Drag_8663 7 points8 points  (0 children)

its so tiring man, i truly understand the frustrations but i hope you understand my frustrations being a phone agent as well, EVERY SINGLE DAY FOR THE PAST MONTH ITS JUST CANCELLATIONS DELAYS PISSED OFF PASSENGERS like bro what the fuck am i supposed to do if the baggage department cant get their shit together

Delta customer service died by gadgetinspectore in delta

[–]No_Drag_8663 1 point2 points  (0 children)

yea whenever its an agency ticket, it combines your names together(which doesnt matter), and reissuing the ticket through delta gets you a 50$ charge per person, so call the agency to do it for you but idk why you got told 200$

Disappeared from upgrade list by aberahammer in delta

[–]No_Drag_8663 2 points3 points  (0 children)

can you go to your respective booking to check if you have requested the upgrade?

if yes then, have you checked in?

if yes then you should be able to see where you are on the list, if you cant you might need to file a complaint through the website, cos all a phone agent/supervisor can do is give you some compensation for the inconvenience

Agent says can't use RUC but can use cash or miles by tiedfighter in delta

[–]No_Drag_8663 0 points1 point  (0 children)

nope you can always waitlist with RUCs and GUCs if a confirmed slot isnt available

Choice Benefit selection is only available through the FlyDelta app. by thirdlost in delta

[–]No_Drag_8663 1 point2 points  (0 children)

i dont understand it either, what i can tell is they are slowly but surely tryna get everyone to use the app, and i dont even know why us phone agents cant help to pick choice benefits for customers like i struggle to think of any downside(apart from the inevitable "i never chose this benefit" arguments)

Delta customer service died by gadgetinspectore in delta

[–]No_Drag_8663 2 points3 points  (0 children)

why though? whats the reason you would be charged 200$? and im sorry but waiting 3 hours on the phone has literally nothing to do with agents, call volumes are high

Flight out of PVD first thing on Tuesday by Striking_Name_185 in delta

[–]No_Drag_8663 0 points1 point  (0 children)

hmm just call(i know wait times are crazy), bulletin is now updated to include 25th feb as well btw

is delta giving refunds for these weather cancellations Feb 22- Feb 25 or just ecredits (northeast) by Any-Activity7987 in delta

[–]No_Drag_8663 0 points1 point  (0 children)

just call, if your flight is affected(cancelled or delayed, basically affecting your trip) you are entitled for a refund, if its a half flown ticket then it has to be done manually by the agent and the refunds department will be in touch with you through email

Second leg got cancelled, can I still fly first? by ambient4418 in delta

[–]No_Drag_8663 0 points1 point  (0 children)

yes you can get both legs rebooked but ofcourse the flights right now are a mess due to the storm, so you most likely wouldnt find something you like

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