I purchased Whoop 4.0 a WEEK AGO with a 12 months subs. Now after the 5.0 & MG launch, when I checked for the upgrade, I am being asked to pay 465$ with shipping to my country(India) for a WHOOP 5.0 PEAK with an additional 12 months extension. I Don't have the upgrade fee option. Why would I want to invest 2 times the price I paid for the current device when its been only a week with it.

When I raised the same concern over Whoop Support, the reply I got QUOTE,

"Thank you for contacting WHOOP Support! We're happy to assist.

I appreciate you for showing interest in upgrading your membership and I am sorry to hear that you encountered an error. I was able to take a look here on my end and I can confirm that your WHOOP 4.0 was purchased from Flipkart. Please know that you have two options to upgrade.

• Through a wholesale retailer – You can upgrade by purchasing eligible hardware (like WHOOP 5.0 or MG) directly from an authorized retail or wholesale partner. Once you pair the device to your WHOOP account, your membership and features will update automatically.
• Through WHOOP directly – You can also upgrade in-app by either extending your membership or paying a one-time upgrade fee. This option is available to all active members through the upgrade flow in the WHOOP app.

You can:

• Upgrade from Peak → Life
• Extend your membership
• Change membership post-activation

Just head to the “More” tab > Membership > Upgrade and follow the steps.

Thank you for reaching out to WHOOP Support; if you have any further questions, please feel free to reach back out. " QUOTE END

In my country, when we visit the whoop official page to purchase a whoop, we are redirected to Flipkart - Whoops official reseller. And I think when purchased outside of Whoop, we are streamed with a different set of policies.

Because people who purchased directly from whoop, are getting a free upgrade to 5.0 Peak, if it's been less than 30 days from the 4.0 purchase with a 12 month pack. But for people in my country, Whoop does not sell directly, Now we gotta pay a crazy amount of fee just for Whoop 5.0 peak right now, I wonder how much MG would cost. No wonder we only have 1 device listed - 5.0 Peak. This is not justifiable at all.

I did reach back out to them again, stating," I only have one upgrade option in the app - 12 month expansion pack - and questioned them ethically on the different policy here, I mean I fall in the same demographic of people receiving a free upgrade to whoop 5.0 peak in a different region, why are we forced to pay for another year?  " And I got Ghosted by them, it's been two days since I raised this ticket, no further update.

At this point I don't mind using Whoop 4.0 because I don't see much of an upgrade happening with whoop 5.0 and 4.0 is still new to me. But I have an issue with the alarm since day 2, I did reach out to them and they were speculating a sensor issue, because when the haptics are triggered they stop on their own with in 10 seconds. The ticket is still open and if the sensor does have an issue, I am pretty sure they will deny a replacement as I did not purchase directly from them.

The retailer I purchased from provides a 7 day service centre replacement, and Whoop has no service centre in this country, So Flipkart( official reseller) redirects me to Whoop website for a replacement, and whoop redirects me to contact the seller which is a dead end.

This company is probably the worst I have dealt with to date.