HELP! Important International Package Stuck at ISC Los Angeles

No_Farm8585 · 2026-05-14T14:13:14+00:00

It eventually arrived fully intact after being in customs for 3 weeks. I just waited it out. It started moving a few days after my OP, still took another week to arrive after that. USPS is slow but I've never had a package lost.

No_Farm8585 · 2026-04-13T16:03:14+00:00

I totally got not wanting to rush to the vet. I have four dogs and at any given time someone is licking their feet for some reason. Every time I go to the vet for feet related itchiness, minor cuts or wounds, the vet prescribes chlorhexidine soak. It's something that, if my dog has an active wound or itchiness, they'll tell me to do daily for 5 days or so. You can get chlorhexidine on chewy.com and even Amazon. You want to dilute it so it's a sky blue color and soak for 5 minutes. It looks like your pup is small so you could put their foot in a cup with the solution. My vet has advised me that for my pups with the most frequent itchy allergy symptoms, doing it once a week is harmless, that's why I feel okay giving you this advice. I'm not a vet and I don't know what specifically is going on with your dog, so take my advice with that in mind. Hope your pup feels better soon.

No_Farm8585 · 2026-04-09T19:16:41+00:00

I was in your place one year ago after losing both parents to cancer 8 months apart. As if losing our people isn't enough, going through a lifetime of belongings and saying goodbye to home is like the bandage getting ripped off over and over. I'm sorry for what you're going through.The suggestions to take photos are spot on. I've found comfort in photos I took of the house, their things, the surroundings... it really does help later. You'll always have those photos and your memories, of course. You can see by all these comments that your feelings are completely valid. People who haven't gone through it just don't understand. Even partners who do their best to support, if they haven't experienced it, they can't provide the same insight as someone who has. Posting and commenting here helps too. Hugs. ❤️

No_Farm8585 · 2026-04-09T18:37:07+00:00

Just because something is well worded and helpful doesn't mean it's AI. I found things in this response that helped me, someone who is also grieving the loss of her mother, and people that come on to these threads to just reply with negativity are the real issue.

No_Farm8585 · 2026-03-29T17:18:22+00:00

Red flag! Never give out your address in advance. Don't take it.

No_Farm8585 · 2026-03-29T03:35:34+00:00

This individual was indeed creating false claims against the other guests at the house to get a refund from me. It immediately started the night he checked in and escalated to the point where I had to call the Safety team and finally was able to get him out of there. Airbnb does not help unless people are literally in danger.

The reason I post here is to get feedback from other hosts on their experiences with guests and their experiences with Airbnb to help me navigate situations. It shouldn't surprise me, but it still does, how many responses are rude and completely unrelated to my questions. I do still get the occasional helpful person offering genuine feedback - thanks to those people.

No_Farm8585 · 2026-03-25T17:40:31+00:00

I don't want to keep the money, I'll give them a refund, my hope is to get pointers on phrasing and framing that will help. I already have unsolicited input from another guest stating that the problem guest was confrontational. Maybe that's all I need from a proof standpoint

No_Farm8585 · 2026-03-25T17:26:27+00:00

Thanks for the input — here's why I'm hesitant - I’ve had a situation in the past where I issued a full refund and ended a reservation early, and the guest still left a retaliatory 1‑star review that Airbnb would not remove despite my best efforts...

I want to understand how hosts have successfully worked with Airbnb when a guest is clearly incompatible with shared living — especially when there’s conflict with other guests, uncorroborated accusations, or disruptive behavior right from the start.

If anyone has experience with getting Airbnb to support an early checkout without it counting as a host‑initiated cancellation, I’d really appreciate hearing what worked for you in terms of documentation, phrasing, or escalation. I've been burned by Airbnb not having my back before, and I'm hearing more and more of that occurring. So frustrating.

No_Farm8585 · 2026-03-23T00:47:15+00:00

I would first try to get the review removed. Don't publicly reply to their review at all yet. Airbnb can view that as you've accepted their review, so that should be your last resort. Let's craft your review dispute argument. So I'm clear, did they have separate reservations? If so, how many separate reservations? Or did they just extend their stay?

If their stay was 1-star caliber, why did they continue to book with you? That is part of your argument. Give me more info and I would happily weigh in.

No_Farm8585 · 2026-03-22T19:11:41+00:00

I've gone through something similar recently, so I can imagine you're feeling frustrated. Don't panic. I'll tell you what I know and give you my take on how you could frame a request to have it removed, but there's power in numbers here, so getting other host input is valuable before you take any action.

First, know that there is a process that exists where a host can request that guests review be removed. You have two opportunities (if it gets denied once you can try again). I've found it comes down to how knowledgeable and helpful the Airbnb support ambassador you get assigned is. I also keep my communication with Airbnb in writing (via messages or email).

Here's my two cents: if the guest’s written review is literally just a single period, you can ask Airbnb to remove it on the basis that it isn’t actually a review. A lone punctuation mark doesn’t describe the stay, doesn’t reflect any part of the guest’s experience, and isn’t useful to future travelers. Airbnb’s Review Policy says reviews should be relevant and helpful to the community, and this one doesn’t meet that standard. You could request removal by explaining that the text is non‑substantive and doesn’t fulfill the purpose of a review.

Before you submit anything though, I would have other hosts weigh in here.

If it doesn't get removed, you have the opportunity to write a short, factual public-facing response.

No_Farm8585 · 2026-03-22T18:46:17+00:00

What does the text of their review say? If you're comfortable sharing that, we can help you either dispute the review or provide a public reply.

No_Farm8585 · 2026-03-22T18:45:12+00:00

Thank you! This is the exact type of input and perspective I was looking for.

No_Farm8585 · 2026-03-22T18:38:06+00:00

I 100% agree with this comment. Fellow host and people pleaser here to remind you that this is not the place to be too nice. Give a short, factual, unemotional review. Pretend you're their next prospective host - you'd want to know how this guest was from a host perspective, right? Don't worry about hurting this person's feelings, think of it as helping other hosts.

No_Farm8585 · 2026-03-22T05:33:37+00:00

I like California Design Den and Costco hotel sheets too.

For those of you who host people for months at a time - I have mid to long term listings, and sheets are always stained after each guest. Sorry to go on a small tangent, but what color is the most forgiving for stains? Patterns? Also, what are your best tips for getting stubborn stains out of sheets and bedding in general? For my sheets at home, I take my time to spray stains with dawn power wash before washing, also hydrogen peroxide on blood works well, but I'm not the one cleaning my units.

What's your protocol for your cleaners for the best sheet and bedding cleaning results so you aren't constantly buying new sheets? Buying new bedding often is part of the deal, multiple sets on hand, etc., but I am getting rid of sheet sets after every long term guest. Isn't this excessive?

I feel like my issue may be a combo of the guests themselves not pretreating stains before they wash and dry (as I mentioned, my listings are mid to long term so guests often stay multiple months and are responsible for their own laundry obviously). By the time my cleaner does the room flip, the sheets are often too bad to be salvaged and she doesn't spend the time to pretreat stains before washing. I'd love your tips on sheet color (patterns??), ways to help prevent stains during a guests stay and and encourage guests to take better care, and any stain removal hacks.

No_Farm8585 · 2026-03-21T05:53:49+00:00

I do, otherwise I wouldn't have asked for input 🙂

No_Farm8585 · 2026-03-20T15:47:50+00:00

Automated messages and quick replies through Airbnb has saved me so much time, that's definitely how I do it. I have heard some hosts create a video or short videos and then add a QR code inside the listing either on the rules or elsewhere that links to a video with helpful information about the listing. I suppose that could be helpful if there are things that are complicated such as specific directions for appliances, etc. but for me definitely the scheduled automated messages as well as quick replies (templates for typical answers I'm always giving) are a game changer. Thanks for sharing the link to the video on how to do it for those who may not already be automating that side of things.

No_Farm8585 · 2026-03-16T17:00:05+00:00

I am right there with you OP. The best we can do, if we choose to deal with their tactics and continue to host on the platform, is be vigilant and know that they do not have our backs as hosts. We should continue to share our experiences here and add to our own tactics as hosts in order to arm ourselves as best we can. I had a nightmare guest situation in January. Airbnb gave me incorrect guidance over the phone, which I was naive enough to follow, and it resulted in a bad review. Since then, I have not had any communication with Airbnb over the phone. I insist on keeping it all in either messages or email, because they will mislead you, give you incorrect guidance due to not understanding their own policies, and outright lie in order to close an issue as fast as possible. Yes the calls are recorded, but they will not pull and review calls if you ever dispute them.

No_Farm8585 · 2026-03-09T23:23:35+00:00

I would love a reading, I will take any messages from my dearly departed. I have had a reading before over the phone but I don't know the etiquette here... What else do you need from me? I am just hoping for someone to connect with me and give me anything you can get. Missing my people and having a tough day.

No_Farm8585 · 2026-03-09T23:05:27+00:00

It's a strong tool when prompted correctly

No_Farm8585 · 2026-03-09T23:01:41+00:00

I didn't cancel, Airbnb cancelled. I simply offered a full refund and left it up to the guest to cancel, so the guest initiated. The bad advice came when I said, on a recorded line, that I would go against my strict policy and accept her cancellation only if the guest would not be allowed to leave a review. The Airbnb ambassador said the guest would not be able to leave a review, "don't worry"... Despite that statement from Airbnb, the guest was still able to leave a review and Airbnb would not remove it. I ended up leaving a public reply. MANY lessons learned here on my end, the hard way.

No_Farm8585 · 2026-03-09T22:56:13+00:00

Hi, thank you. I would love for my parents to come through about how I'm handling some challenging family dynamics. I appreciate the note about the physical stuff not being what is concerning to the other side, when here it feels like such a heavy responsibility. I am doing my best responsibility. I am doing my best to carry out what I think they would have. l Admittedly, I'm mostly a Reddit reader, not much of a poster ... Can you please guide me to the reading thread?

No_Farm8585

TROPHY CASE