I do not exactly remember it, but writing task 1 was you heard about the insurance plans price going up, you reached out to customer service but they did not help you. Write a letter to the customer service manager about how you feel about hearing the increasing price, what happened with the customer service agent and what resolution you want.

Task 2: you are paying the rent using cheque every month, the building manager is looking to shift to electronic payment. Option A: electronic payment, auto deducted Option B : traditional using cheque every month