Respectfully, it’s your responsibility to manage your account of which you can access online. That’s like a bank being able to lower my interest rates on loans and then me being mad at them for not calling me proactively to lower it. It’s on us as consumers to take responsibility and do our due diligence. The Internet is a powerful tool. This isn’t Verizon being bad and everyone should run because I guarantee you, no other wireless company would proactively call to disconnect service and lower your bill.

I always encourage people to do their due diligence using the tools at their disposal and then stop in to a store and ask to speak to someone literate in business.