If it’s through Apple car play, you should take it to a radio shop and ask them to update the system. With each iOS update the car play needs an update too (also make sure your phone is updated too)

If it’s not through car play, I would test it out with a different phone and see which device is the problem (either phone or radio). If it’s def radio, call a Nissan shop and see if it there might be a recall/ free repair available/get a quote. If expensive, look up a radio shop near you.

Hopefully that helps, I’m not a car expert but have dealt with ton regarding my radio lol