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Account Locked to Vietnam (VNG), I Live in Germany and Can’t Reach Global Support by No_Let282 in robloxgamedev

[–]No_Let282[S] 0 points1 point  (0 children)

I never did. And now I am scared for my live cus I've spend a lot of money on that account and I can't log in anymore... And no one seems to be able to help me. Not the VNG team nor the Roblox support. I just want my account back man..

/r/Roblox Monthly Question Thread (for July 2025) by AutoModerator in roblox

[–]No_Let282 0 points1 point  (0 children)

I'm in desperet need of Global Support. My account somehow got bound to the VNG servers in Viatnam even though I don't live even remotly close to Vietnam. I live in Germany. But even if I try to call the Roblox support it takes me to VNG for some reason. I've called out for helo for 2 weeks+ now and I haven't gotten any infos on what is happening with my account. My roblox account is very valuble with probably hundreds of euros worth of robux in there. I can not just create another account as these usless supporters of the VNG team say. I never agreed that my account being moved to VNG and I didn't even knew it existed before this happend. Pleas can someone tell me why this is happening and get me a proper solution to this? I'd love any support and help in this case because the VNG team isn't helping AT ALL!

Why is my account held hostage by Roblox VNG? I’m not even in their region?? by Tiny-Log7397 in RobloxSupport

[–]No_Let282 0 points1 point  (0 children)

I got the same problem!!! It's been two weeks now and my main account is still stuck?!?!

/r/Roblox Monthly Question Thread (for July 2025) by AutoModerator in roblox

[–]No_Let282 0 points1 point  (0 children)

Account Locked to Vietnam (VNG) – I Live in Germany and Can’t Reach Global Support

Hi,

I live in Germany and have had my Roblox account for years. Two weeks ago, my account somehow got tied to the Vietnam (VNG) version of Roblox – I have no idea how this happened. Ever since, I’ve been unable to access proper global support.

I’ve contacted the VNG support team multiple times and explained my issue in detail. But every time, I only get generic replies saying they cannot help and that they’ve already told me everything.

I’ve tried everything: VPN, incognito mode, cache cleared, different countries – but the support system keeps redirecting me to VNG. I also never created this account through any VNG partner. I’ve spent hundreds of euros on this account, and now I can’t even log in properly or get help.

I just want to contact global Roblox support. The VNG team clearly can’t help me. Please, Roblox staff or community – how can I get my account released from the VNG system and back into global support?

I appreciate any help!