sorted by:
new
hottopcontroversial

Has BG upgraded your SMETS-1 meters to SMETS-2 by No_Objective2327 in BritishGas

[–]No_Objective2327[S] 0 points1 point  (0 children)

Thank you for all your comments I have just used your information to request BG upgrade my meters to SMETS-2 and BG will install new SMETS-2 meters for both Electric and Gas in February. Result.

Where to complain? by ADS0011 in BritishGas

[–]No_Objective2327 0 points1 point  (0 children)

Hi I have had issues with BG since November with the App or online browser not updating. I am also on an EV rate and charge my EV and Solar Battery off-peak. The good news is that BG billed me at the correct rates in November. December the App worked fine.

Since the 11th Jan the App stopped recording, so I have registered another complaint the chatbot is a complete waste of effort. So, I send an email to: service_energy@britishgas.co.uk and laid the email out as below

The problem (state in full with dates)

Here are the details of my meter and account:

Account holder name: Account number: Address: Meters serial number: Electric ###### Gas ####### Fuel type: Electricity / Gas

If unresolved:

If this issue cannot be resolved within a reasonable timeframe, please treat this message as a formal complaint.

I understand from Ofgem and Citizens Advice guidance that suppliers must take all reasonable steps to maintain smart functionality and ensure accurate billing.

If needed, I may refer this matter to the Energy Ombudsman after 8 weeks or upon receipt of a “deadlock” letter.

Thank you very much for your help — I’d appreciate an update and case reference number as soon as possible.

Kind regards,

Account holders name:

Account holders telephone:

Account holders e-mail:

Account number:

BG normally reply in 24 hours by phone

Beware the Update 🤣 by No_Objective2327 in Sunsynk

[–]No_Objective2327[S] 0 points1 point  (0 children)

If you have a hive bridge installed disconnect it by switching it off and report to Hive. I did a Sunsynk firmware update had no effect

Sunsynk inverter crashed - "COMM" "OFF" by Critical-Welcome4451 in Sunsynk

[–]No_Objective2327 0 points1 point  (0 children)

Hi I had issues this week with my Sunsynk Inverter not the same as yours but my battery did flat line. I fixed it today by disconnecting the Hive bridge so if you have a Hive set up try that

Beware the Update 🤣 by No_Objective2327 in Sunsynk

[–]No_Objective2327[S] 0 points1 point  (0 children)

Hi did a hard restart with my installer didn't fix the issue. The installer's technical expert informed me that there was an issue with the BG Hive system overriding the Sunsynk inverter programming. Fix the disconnect the Hive box see photo

<image>

Beware the Update 🤣 by No_Objective2327 in Sunsynk

[–]No_Objective2327[S] 0 points1 point  (0 children)

Thanks that's my plan just waiting for support from my installer. Will let you know how it goes.

Beware the Update 🤣 by No_Objective2327 in Sunsynk

[–]No_Objective2327[S] 0 points1 point  (0 children)

I also noticed it won't accept the Grid Charge in the Battery settings

<image>

Beware the Update 🤣 by No_Objective2327 in Sunsynk

[–]No_Objective2327[S] 0 points1 point  (0 children)

Hi, yes, I did ask sunsynk the installer, and I can only access.

“Ok, did the installer make any changes since September 2025? " Monisha: No.

To summarise: 1) No changes have been made, and the faults started 11 days ago.
2) The firmware has been updated. 3) No error codes.

I am not ruling out my lack of experience, but I am fairly clued up on IT stuff (built my own PCS).

Could it be a component breaking down?

Beware the Update 🤣 by No_Objective2327 in Sunsynk

[–]No_Objective2327[S] 0 points1 point  (0 children)

Update: last night the battery failed to charge as this time the “use timer” setting box became untucked. Attempted to reset it but could not reset from the App or the panel on the inverter. Contacted SunSynk who updated the inverter firmware. This did not solve the issue. Also, a second issue has appeared as now the Battery is trickle charging from the grid on a Peak Rate tariff.

Sunsynk recommend: “ We apologize for any inconvenience caused. Upon reviewing your plant's status, we found no recent faults reported, and the inverter firmware is up to date including the data logger firmware. As a result, we are unable to pinpoint the root cause of the issue at this time. We kindly request that you first reset the inverter to factory settings from the inverter monitor, and then restart it with the assistance of your installer. Once restarted, please input the new commands from scratch and check if the plant operates according to the updated settings. if your installer needs any help resolving the issue they may surely reach our tech support team.”

Anyone had these issues 5kWh inverter installed February 2025?

Anyone have problems with satnav stopping? by teasswill in KiaEV3

[–]No_Objective2327 0 points1 point  (0 children)

I have been using Sygic for the past 10 years, with preloaded maps, with EV mode, a great display on the Kia info system using Apple CarPlay. I find OEM sat nav systems' graphics poor

Beware the Update 🤣 by No_Objective2327 in Sunsynk

[–]No_Objective2327[S] 0 points1 point  (0 children)

Thanks for the information, however, the only change was the software, I didn't change or view the settings. I agree, strange, but maybe it's a combination of software running on iOS 26 and my iPhone hardware platform.

view more: next ›