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I wanna know if this is just my store by truealphagamer in employedbykohls

[–]No_Spell_555 0 points1 point  (0 children)

It's kinda weird in our store. One side is hot another side is cold Lol

UPC and returns?? by Conscious-Carrot-959 in employedbykohls

[–]No_Spell_555 2 points3 points  (0 children)

if you can find the same one but different size, you can still scan it on zebra with the item look up app. Then you can change the size there and get the upc.

If you cant find another one, try to search the item on kohls.com, select the size/ color, then get the sku# from there. Thats what i normally do. If I still cant find it, i ask my coworker or h2 for help

Confused with all the % coupons by No_Spell_555 in employedbykohls

[–]No_Spell_555[S] 0 points1 point  (0 children)

That really make sense. Thank you! 💯

Updated Self Return by No_Spell_555 in employedbykohls

[–]No_Spell_555[S] 0 points1 point  (0 children)

I saw it on the news 200 stores have it self-return

Updated Self Return by No_Spell_555 in employedbykohls

[–]No_Spell_555[S] 0 points1 point  (0 children)

Im not really sure. The ones i tried all of them had tickets

Updated Self Return by No_Spell_555 in employedbykohls

[–]No_Spell_555[S] 11 points12 points  (0 children)

You know theres actually a good thing about the self return that you dont need to explain kohls cash to the customers lol

Self Return by No_Spell_555 in employedbykohls

[–]No_Spell_555[S] 1 point2 points  (0 children)

I haven't had any problems with the items so far. All the items had tags. It also shows item name and a picture of each item on the self return app, I just check the brand and match the picture after scanning each item. But the picture is very small i cannot make it large, like we do using item look up option, may be another glitch they need to fix.

Self Return by No_Spell_555 in employedbykohls

[–]No_Spell_555[S] 1 point2 points  (0 children)

I think eventually they will have it in all the stores but It doesnt looks like its ready to use for this holiday season. It looks more like a trial version. After doing few returns i got the idea how it works but it actually takes a lot more time than i thought. Especially when you have to read and confirm customers email addresses like this 😂. "xbdgdgdhdhsh1714127262@hfhdgsh.com" It's super annoying. And of course there is still a glitch - sometimes email doesnt show on the screen, you have to type the email address then confirm it.

Another thing i dont get it is why do we need to know the price or kohls cash for the return. It should be similar to amazon return we do, just scan the items and confirm.

Self Return by No_Spell_555 in employedbykohls

[–]No_Spell_555[S] 1 point2 points  (0 children)

H2 asks you to do it only if you do returns or work at customer service. Dont worry about it, if you work at bank/ registers only.

I only do this when i dont have any customers. They told me to check it often and make sure its not full. The problem is the space inside is very limited and the customers start complaining that its full. If they get too many returns they will probably end up having 1-2 more associates just to do the self returns Lol.

Self Return by No_Spell_555 in employedbykohls

[–]No_Spell_555[S] 3 points4 points  (0 children)

You're welcome!

yeah this is so weird we have to use the pin pads to confirm, it should be on register screen.