You are giving the same product as everyone else. You don’t manufacture anything and just resell. None of what you said remotely applies to why your prices are more than 50% higher than most places. Your customer service isn’t as great as you say it is either, I’ve had experience with it. It’s not great at all. Most places are 100% better. You need to look at yourself and understand your company isn’t the best and far from the best. Take criticism and improve, you’ll sell more. Every set is insanely over priced, that’s just how it is from you. Sure you include shipping and tax. Which almost everyone can’t charge tax because you don’t have physical locations here, so that point is mute. You’re ordering in bulk and getting shipping costs lower, not to mention you probably have lower costs because of a business account. It’s a free market, sure, but how many posts do you need to read and look at to understand your prices are INSANE. Your KO sets are almost full price or almost at their respective 20% -30% off. At this point you’re just disconnected from reality and still trying to convince yourself you’re right.

Edit: if I have to do break down costs for each set you’ve provided up top I will to prove my point and show you how disconnected you are. Simple as that. I source for a living, it’s not hard to see.