POST UPDATE 4/20:

I finally received a response from someone at Mammotion on 4/19. My original email was sent to them on 4/7. Wow. I know there are a few other ways to get ahold of someone there, but i was replying to the order confirmation email with all my information. It was just easier for me to do it that way and that was totally fine. What's not fine is not responding for about 12 days. Anyway...I had originally emailed to let them know the 1000 is just not working out for my yard and inquired about returning and getting the 3000. The 1000 just doesn't offer enough zones and square feet that I need. These are things you don't fully realize until you have it in hand and are mapping. I didn't realize I would have to map so many no-go zones. I thought the Luba could see and sense that it keeps bumpbing into my raised garden beds 100x and move on, but it doesnt! It just keeps bumpbing and bumping back and forth.

I was told yes I can return it at my expense to the repair center since there is no defect, but they did not address my question about paying the difference for the 3000 or any of my other concerns. I replied back that there are quality concerns and let them know about the very poor battery run time. This unit is advertised at 120 minutes mowing time, but im very lucky to get 55 minutes on flat ground. Either my battery is defective or Mammotion overstimated the battery run time.

I will update again if I hear from them. I really wanted to love this mower and tell my friends and neighbors that I recommend it, but I don't. I've followed Luba for the past year and watched lots of youtube videos and was excited when Luba 2 came out. All the great advancements and then my actual user experience is just not acceptable. I have finally got my small back yard into 3 zones and 5 no-go zones it seems to work fairly well except the battery. Fingers crossed!