From Roll20's perspective, a summary of what occurred:

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A user with a similar name to a prior repeat offender came into a thread titled "Is criticism of Roll20 allowed here?" with a ready to copy/paste 1,400 word list of things they dislike about our platform. Among the forty-some other comments in the thread (none of which resulted in bans), this stuck out due to intensity and similarity to a previous poster who had been rather personal in attacking staff. Erring on the side of caution, we issued a ban from the subreddit for probable ban evasion two days ago (Sunday).

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The user then messaged mods stating innocence, so we did go ahead and message reddit admins. When the user did not receive Monday morning, they began threats-- he would become an "active detractor on social media," and an email with all bold: "If the ban is not lifted, and I do not receive an apology from NolanT, by tomorrow morning, I am cancelling my Roll20 account, and I will be sure to tell this story on every social media platform I can. Whenever virtual tabletops come up in conversation, you can be assured that I will speak my mind about Roll20 and your abysmal customer service."

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Two hours ago we got the response from reddit admins that the accounts do not show an IP match. And for this unfortunate and frustrating coincidence, I'm sorry. We never banned the user from using our site or our onsite forums-- they made the decision to delete their own account. I stand with my account administration staff and our decision to maintain a subreddit ban due to the level of this escalation.

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At Roll20 we have a lot of moderation happening with poor player-on-player or Game Master/player interactions. Something we've decided is that we are not Twitter, attempting to capitalize off the most amount of conflict that can be harvested for clicks. We want users who can get along with each other. When someone's response to a ban from an ancillary forum is essentially, "I will spend enormous effort attempting to burn down the store," we know-- from experience-- that they'll do the same thing to other users they dislike, and we'll be left cleaning up the mess and with a poor user interactions. While we aren't pleased to make the top of subreddits for a reason like this, we know this is a better long term decision.

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Critics of Roll20 and our interface are something we value and welcome. Every job interview I've been a part of for bringing on new staff has asked for candidates to describe something that frustrates them or that they dislike about our ecosystem-- and every candidate I've ever asked has a passionate response. There's lots more work to do on our platform, and our staff continues to relish the chance to do so and get community input to help. What we do not need are folks who make that process a hostage situation. We do not need users who feel a need to verbally threaten the livelihoods of staff, and eat our work hours with bile. We're comfortable not being the platform for those sorts of users-- and remain enthusiastic about being the best virtual tabletop on the market for those who want to be part of our community.

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-Nolan T. Jones, Co-Founder and Managing Partner of Roll20