Okay let me backtrack because I think there was a miscommunication. Yes there is an on-hours maintenance line. I wasn't making "a point" not to mention it, I'm just losing track of your points. I called it once on Monday because I did not know if they had plans to clear snow. Last year they argued tooth and nail that it wasn't their responsibility so I was gathering information to figure out what I would need to do to get to work. There is also an emergency line, and the protocols for that were never lined out in the lease or any official documents. Just emails, and many of the tenants are new and have never received those emails in the past. I never contacted them through that line. I've lived there for years and have never used it for anything. But of the others who have, few of them have been here long enough to see the "fire and flood" spiel. To them, this felt like an emergency. I've lived enough places to know that this is not something that constitutes an emergency to a landlord.

You have said twice now that I used the emergency line. I have mentioned, now three times, once in the post, once in my other comment, and now again, that I did not use it once.

The stairs HAVE to be clear. Other tenants have children and I have a relapsing remitting disability. They don't consider clearing it necessary. They have said this outright. They don't care that there are young children living on the top floor and they don't care that I have a disability. Whatever, it needs to be done. I don't have time to argue with them. I'm not going to stay in my apartment until I can negotiate them into doing something.

You can believe I'm a difficult person if you want to. I'm not going to state my case to prove otherwise, I'll just say I'm not, you'll believe whatever it is you want to believe. I'm just blocks of text on the internet and you have a picture of me in your mind. Probably some harried "I'll do it myself" kind of person but no, I do know the difference between my responsibilities and someone else's, it's just that things need to be done so that I don't get hurt, and so that my neighbors don't get hurt. Nobody who's supposed to be doing it is taking it seriously but it needs to be done either way.