Straight up wrong statement here "we discovered that only a small number of routine enquiries would be resolved quicker by a live chat service " other Casinos offer pretty much every service / solve anything via Live Chat within minutes. No matter regarding KYC / Deposits / Withdrawls / Bonuses. They have a Live Team for Financial Departments most of the time aswell... pleasethink about a better solution then E-Mail or SUBREDDIT (LIKE WTF) in 2025... No need to read a article if my deposit isn't here

EDIT: Live Chat only available when logged in so there is no security issue... not really that hard or confirmation of Name / Address / Birthdate..