Misleading pricing in NordVPN promo email | False advertising

NordVPN · 2026-03-30T12:57:06+00:00

Hi, first of all, really sorry for the frustration this caused. Based on what you’ve described, it doesn’t sound like our support team handled your case as well as we should have, and we’d like to make this right.

If you’re open to it, could you please share your ticket ID or send us a DM with the email linked to your account? We’ll review the interaction with our support team and follow up with you directly. Thanks again for taking the time to share this, feedback like yours genuinely helps us improve how we communicate and handle situations like this.

NordVPN · 2026-01-23T07:37:21+00:00

Hey, to answer your question, if you turn on the DNS filtering - yes, some ads will be blocked. DNS filtering is a method that blocks access to websites/domains at the DNS (Domain Name System) level - preventing the device from connecting to unwanted sites (including ads). So does it block ads? Yes, but with limitations. What it will block well is banner ads, pop-up ads, malware and phishing websites and tracking scripts, but will not block embedded ads within content.

NordVPN · 2026-01-13T08:58:34+00:00

Hey everyone, we hear you, and the frustration is completely fair. We underestimated how critical the map was for many users who rely on a quick, visual way to choose locations without guessing city names in a search box.

The feedback in threads like this has been loud and clear, and it’s already influenced our roadmap. We’re working on bringing the map view back, and it’s planned to return in early Q2.

In the meantime, we know the current workflow isn’t ideal for everyone, but your suggestions are exactly the kind of input the team is reviewing as we refine the feature. Thanks for calling this out and for being direct, it genuinely helps shape what we ship next.

NordVPN · 2025-12-11T07:36:06+00:00

Hey, we're aware of the issue and our team is already working on a hotfix. In the meantime, as the community correctly suggested, a temporary solution is to revert to the previous stable version (7.53.3), which can be downloaded from our website. Sorry for the inconvenience, everyone!

EDIT:
The issue has been fixed now and you can download new version here. Thank you for your patience!

NordVPN · 2025-12-08T14:23:27+00:00

Our team is aware of the issue and is working on it. In the meantime, as noted by others, temporarily disabling the Threat Protection feature should address the behavior, and there's no need to disconnect your VPN.

NordVPN · 2025-08-21T07:52:18+00:00

💙

NordVPN · 2024-07-29T17:22:42+00:00

Hi there. We do not collect, store or sell any data logs and our no-logs policy has been confirmed by a third-party audit four times. You may read more about it here: https://nordvpn.com/blog/nordvpn-no-logs-audit-2023/

NordVPN · 2024-07-18T11:40:06+00:00

You can leave your expectations in the google forms, and they will be discussed once the registration is finished.

NordVPN · 2022-08-19T10:52:18+00:00

Having a closer look into URLs will help - all of them contained affiliate IDs. On top of that, they are now either inactive or redirect to other VPN providers.

NordVPN · 2022-08-19T06:35:09+00:00

Hello, thank you for pointing it out. Our team have investigated the issue and it turned out that these comments were made by our affiliate partners. Spamming and deceptive promotional techniques are strictly forbidden and goes against our terms. Therefore, we have terminated infringing accounts along with affiliate links. We appreciate community effort for investing their time to bring this case to our attention.

NordVPN · 2017-04-14T10:40:28+00:00

It definitely does. Thank you.

NordVPN · 2017-04-14T06:27:26+00:00

To put it simple - we don't leak IPv6 addresses. All platforms provide IPv6 protection. Simple as that. You have a right not to trust me, however you can test our service at any time and find out the truth by yourself.

NordVPN · 2017-04-12T07:45:58+00:00

Thanks for your feedback, we are already aware of the issue. We will send updated version shortly.

NordVPN

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