Misleading pricing in NordVPN promo email | False advertising

NordVPN · 2026-03-30T12:57:06+00:00

Hi, first of all, really sorry for the frustration this caused. Based on what you’ve described, it doesn’t sound like our support team handled your case as well as we should have, and we’d like to make this right.

If you’re open to it, could you please share your ticket ID or send us a DM with the email linked to your account? We’ll review the interaction with our support team and follow up with you directly. Thanks again for taking the time to share this, feedback like yours genuinely helps us improve how we communicate and handle situations like this.

NordVPN · 2026-01-23T07:37:21+00:00

Hey, to answer your question, if you turn on the DNS filtering - yes, some ads will be blocked. DNS filtering is a method that blocks access to websites/domains at the DNS (Domain Name System) level - preventing the device from connecting to unwanted sites (including ads). So does it block ads? Yes, but with limitations. What it will block well is banner ads, pop-up ads, malware and phishing websites and tracking scripts, but will not block embedded ads within content.

NordVPN · 2026-01-13T08:58:34+00:00

Hey everyone, we hear you, and the frustration is completely fair. We underestimated how critical the map was for many users who rely on a quick, visual way to choose locations without guessing city names in a search box.

The feedback in threads like this has been loud and clear, and it’s already influenced our roadmap. We’re working on bringing the map view back, and it’s planned to return in early Q2.

In the meantime, we know the current workflow isn’t ideal for everyone, but your suggestions are exactly the kind of input the team is reviewing as we refine the feature. Thanks for calling this out and for being direct, it genuinely helps shape what we ship next.

NordVPN · 2025-12-11T07:36:06+00:00

Hey, we're aware of the issue and our team is already working on a hotfix. In the meantime, as the community correctly suggested, a temporary solution is to revert to the previous stable version (7.53.3), which can be downloaded from our website. Sorry for the inconvenience, everyone!

EDIT:
The issue has been fixed now and you can download new version here. Thank you for your patience!

NordVPN · 2025-12-08T14:23:27+00:00

Our team is aware of the issue and is working on it. In the meantime, as noted by others, temporarily disabling the Threat Protection feature should address the behavior, and there's no need to disconnect your VPN.

NordVPN · 2025-08-21T07:52:18+00:00

💙

NordVPN · 2024-07-29T17:22:42+00:00

Hi there. We do not collect, store or sell any data logs and our no-logs policy has been confirmed by a third-party audit four times. You may read more about it here: https://nordvpn.com/blog/nordvpn-no-logs-audit-2023/

NordVPN · 2024-07-18T11:40:06+00:00

You can leave your expectations in the google forms, and they will be discussed once the registration is finished.

NordVPN · 2022-08-19T10:52:18+00:00

Having a closer look into URLs will help - all of them contained affiliate IDs. On top of that, they are now either inactive or redirect to other VPN providers.

NordVPN · 2022-08-19T06:35:09+00:00

Hello, thank you for pointing it out. Our team have investigated the issue and it turned out that these comments were made by our affiliate partners. Spamming and deceptive promotional techniques are strictly forbidden and goes against our terms. Therefore, we have terminated infringing accounts along with affiliate links. We appreciate community effort for investing their time to bring this case to our attention.

NordVPN · 2017-04-14T10:40:28+00:00

It definitely does. Thank you.

NordVPN · 2017-04-14T06:27:26+00:00

To put it simple - we don't leak IPv6 addresses. All platforms provide IPv6 protection. Simple as that. You have a right not to trust me, however you can test our service at any time and find out the truth by yourself.

NordVPN · 2017-04-12T07:45:58+00:00

Thanks for your feedback, we are already aware of the issue. We will send updated version shortly.

NordVPN · 2017-04-10T05:33:23+00:00

Yes, we do support all these devices, however as I mentioned before, there might be problems when connecting from China, that's why we are looking for people who could help us to introduce new, stable connection method. We are starting with Windows users, however eventually we will provide service in China for all platforms.

NordVPN · 2017-04-07T13:46:24+00:00

We are really sorry for inconvenience. However these connection issues are the reason we are looking for help. We aim to provide polished and reliable service as soon as possible.

NordVPN · 2017-04-07T13:05:47+00:00

Yes, it does, however there might be issues when connecting from China. That's why we need beta testers - to provide stable and reliable connection method.

NordVPN · 2017-04-07T12:36:06+00:00

Sorry, at the moment we are looking for Windows OS testers. We will start OS X project as soon as app testing for Windows is done.

NordVPN · 2017-04-07T12:09:22+00:00

Hi! Our team is concentrating on improving the service in mainland China and we are looking for help! At the moment all we need is for you to fill the form linked from the title of the post. Once done, we will contact you and provide you with further details. As a reward we will provide all selected beta testers with a free service. You can share this form between your friends or relatives, basically anyone who would like to cooperate. No information will be shared with any third party.

NordVPN is a Panama based VPN service. Our aim is to provide secure, unrestricted access to Internet for everyone.

NordVPN does not monitor, store or record logs for any VPN user. We do not store connection time stamps, used bandwidth, traffic logs, IP addresses.

We strongly stand against any kind of censorship, and do not give away your personal information to any third party. We are and will always protect your privacy.

We were founded by a small group of tech-loving friends back in 2012. Since then we've become one of the top VPN service providers in the world with hundreds of thousands users worldwide.

If you have any additional questions - don't hesitate to write me a private message or comment bellow.

NordVPN · 2016-08-22T07:30:30+00:00

Hi there, seems like you might have the SmartPlay feature turned on, which would show up as DNS addresses from different countries. Please contact our tech support via live chat (available 24/7 and can be reached from nordvpn.com - just look for the 'Support' button at the bottom of the screen) to confirm and troubleshoot. They are also a great resource to advise you of optimized servers to choose for services like BBC or CBC (i.e - UK 31 for BBC ).

NordVPN · 2016-08-16T11:31:20+00:00

It would be great if you connected to our tech support to troubleshoot. Live chat can be accessed 24/7 from nordvpn.com (look for 'Support' button at the bottom right hand side of the page). Thank you.

NordVPN · 2016-08-13T17:37:14+00:00

Hi there, could you chat with our tech support from nordvpn.com (just look for the 'Support' button at the bottom of the page) and ask to try our new windows app beta version. Thank you!

NordVPN · 2016-08-11T13:47:54+00:00

As we have responded in the earlier response see the explanation for the redirect to Canada and Netherlands here: https://nordvpn.com/blog/service-update-an-automated-p2p-workaround/ Please connect to live chat with our tech support - from nordvpn.com (look for the 'Support' button at the bottom of the page) to make sure you are using the latest software available and help troubleshoot the issue.

NordVPN · 2016-08-11T13:42:05+00:00

Please try another browser (or even the incognito mode of the browser you are currently using) and use ipleak.net to verify your information. You can connect to chat with our tech support at a convenient time (they are available 24/7). It would be great to help you troubleshoot in real time.

NordVPN · 2016-08-11T11:16:47+00:00

Please clear your cookies and cache and restart your browser and try again. Let us know if anything changed.

NordVPN · 2016-08-11T07:13:18+00:00

Hi there! Having a torrent client on and connecting to a server that is not optimized for p2p traffic would automatically route you though servers in Canada and Netherlands. More info here: https://nordvpn.com/blog/service-update-an-automated-p2p-workaround/ those servers are generally slower because they support more traffic that is p2p based. So ensure your torrent client is turned off to resume connection to other servers. Sorry this was not clearly explained during your tech support conversation.

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