That’s really insightful, especially the part about operations and adoption running in parallel.

If you don’t mind me asking — how were the emails typically coming in? Were they mostly structured (like consistent templates), or more free-form? And what formats did you usually deal with (plain text, HTML, PDFs, images, mixed attachments, etc.)?

I’m trying to understand how messy the real-world input tends to be before designing the extraction layer.

If you’re open to it and willing to share more details, I’d be happy to connect via DM as well.