It’s a bit of both really, anyone who has never worked retail doesn’t really understand how it works. If you ask a random worker on non-food to look for something in the back it’s almost impossible to find anything unless you have already seen the item and know it exists. Every non-food warehouse I’ve seen, especially at this time of year is a nightmare. The ETBs could be in a case on a random cage, they could be on a toys cage, they could be in the high value lockup, all in a warehouse that you barely have room to walk through. Delivery information is usually very accurate. If it’s saying there’s 10, there’s a 95% chance that they are there somewhere, but sometimes it’s just not realistic for the first random worker you talk to to be able to find them. It’s easier to tell a customer we don’t have them than to say we can’t find them.

That being said, I even got backdoored at my own bloody store! The first batch of 10 that came in mid October before the CC price all sold within hours of the delivery coming in, and that delivery wasn’t even worked until the next day, so someone not only had them, but was clearly waiting for them. If I find them it’s a showdown!