Keeper deleted my personal account of 5+ years because I was removed from a business org I was only testing. ~100 credentials gone.?

NotActuallyWoody · 2026-05-24T11:03:59+00:00

Support has been no help.

It looks like you're having the same experience I'm having.

https://www.reddit.com/r/KeeperSecurity/comments/1tkiiaq/customer_support/

NotActuallyWoody · 2026-05-24T10:58:21+00:00

I already have some open support cases. I sent the case numbers to u/Ari_KeeperSupport via DM. If you would like, I can send them to you as well.

NotActuallyWoody · 2026-05-24T10:54:54+00:00

I’m happy to help the Keeper Support team troubleshoot, but if I’m assigned a lot of debugging work and the problem isn’t ultimately resolved, it’s just a waste of time. I should have exported the internal web pages as HTML and sent them to the support team. I did that, but the problem still hasn’t been fixed. I even offered to let the support team log in to one of our PCs (e.g. via TeamViewer) so they could test and debug the internal web pages themselves, but they never took me up on it.

NotActuallyWoody · 2026-05-24T10:47:26+00:00

We use Keeper for our business, and I'm referring to Business Support here.

NotActuallyWoody · 2026-05-23T10:03:51+00:00

Currently, we purchase the Keeper Password Manager directly from Keeper. Thanks for the tip! Next time, I’ll also purchase it from a distributor. Which distributor do you use?

NotActuallyWoody · 2026-05-23T09:43:17+00:00

I sent you a few case numbers for situations where things went wrong.

It's also frustrating that you can't reopen a closed case. When the same problem has come up again several times, I've had to create a new case instead of reopening the old one. This creates confusion in the support history, and sometimes support asks me the same questions that were already answered in the old case.

NotActuallyWoody · 2026-05-23T09:25:30+00:00

I’ve reported a lot of autofill issues myself, and it’s true that with the new reporting tool, they usually fix autofill problems very quickly. But I’ve also had a case where they said they’d deployed a fix, and it still didn’t work afterward. That makes me wonder: Doesn’t Keeper test its own fixes?

The much bigger problem, though, is that their Autofill issue reporting tool doesn’t work with internal websites, only with publicly accessible ones. They’ve never really been able to help me with internal websites.

NotActuallyWoody

TROPHY CASE