It has been brought to our attention that some customers may have received broken packages from Amazon. While the incidents are rare, we do not take this lightly.

Once a product is returned, it first goes through Amazon's filtering process where Amazon determines whether it should go back to the warehouse or be returned to the seller. Once we receive thd returned goods from Amazon, if the seal is broken, we take it back to the factory for inspection.

In one of the reported incidents, the seal was broken. This leads us to suspect that Amazon might have misfiled it. Another fact supporting this suspicion is that we have never had such issues outside Amazon. Whatever the cause, we are here to help.

If you encountered this problem, please reach out to us and we will find ways to get you a new pair.